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Improving Diagnostic Safety by Engaging Patients and Families

ASHRM  On-demand Webinar
Member: $39.00
Non-Member: $99.00


ASHRM CE Credit: 1.0

Domain: Clinical Patient Safety

Level: Practitioner

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This webinar explores simple strategies that practices can adopt to improve diagnostic safety through partnering with patients and their families.

Dr. Smith reviews a diagnostic safety agenda setting tool and explores challenges to implementation and strategies to overcome them.



  • • Identify and describe common pitfalls to diagnostic safety.
  • • Apply the principles of active listening and reflective practice in support of diagnostic safety.
  • • Engage patients and their families in co-creating a diagnostic safety-oriented visit agenda.


Speaker: Dr. Kelly Smith


Product Code322014OD22
ASHRM CE Credits1.0
CNE Credits1.0
DomainClinical Patient Safety
Level - Foundational (F), Practitioner (P), Advanced (A)P
Publication Date6/7/22
Next Review7/1/24
Credit Expires7/1/25

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Speaker Bio

Kelly Smith, PhD is the inaugural Michael Garron Chair of Patient Oriented Research at the Michael Garron Hospital. She is also an Associate Professor in the Institute of Health Policy, Management & Evaluation in the Dalla Lana School of Public Health at the University of Toronto. Dr. Smith holds a Ph.D. in medical sciences from McMaster University (Hamilton, Ontario, Canada). As an implementation scientist and health services researcher, Dr. Smith’s research focuses on coproducing practical solutions to challenges of health care delivery with a focus on patient safety and quality improvement. Notably, she is a leading investigator in patient-oriented research, forging partnerships with patients to co-design research and innovations to improve the quality and safety of health care delivery.




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