Another Training that Didn’t Stick! Why We Fail at Interpersonal Communication Training

ASHRM Webinar Series
Member: $39.00
Non-Member: $99.00

 

 

CE Credit: 1

Domain: Leadership

Level: Foundational

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This webinar will open the conversation about how the view of the training participants influences the acceptance and utilization of communication tools, and what organizations should consider when striving to improve communication processes among staff as well as between patients/families and the health care team.

Your organization may provide training programs in assertiveness, conflict resolution, difficult discussions and other communication-based tools. Participants are enthused. They try the tools and skills. Yet six months later, for many programs, it may feel as though the training never happened. Was the training bad? No. Did the participants try? Probably. So why doesn’t the training stick? The problem with most communication related training programs is that the emphasis is on the skills and tools and ignores the underlying HUMAN system behaviors that perpetuate the misunderstandings and communication breakdowns for which the tools are designed.

This webinar will open the conversation about how the view of the training participants influences the acceptance and utilization of communication tools, and what organizations should consider when striving to improve communication processes among staff as well as between patients/families and the healthcare team.

Objectives:

  • • Discuss the communication model with an emphasis on the function of the closed loop
  • • Describe the impact of the neuronal system on interpretation of messaging
  • • Evaluate communication situations for behavioral hardwiring opportunities
Speakers: Geri Amori

 

Product Code 322012OD21
ASHRM CE Credits 1.0
CNE Credits 1.0
Domain Leadership
Level - Foundational (F), Practitioner (P), Advanced (A)
Publication Date 5/13/2021
Next Review 5/13/2022

For questions regarding this webinar, contact ASHRMEd@aha.org

Speaker Bios

Geri Amori brings more than 30 years’ experience in healthcare Risk Management, nine years in mental health care delivery, and more than 40 years as an educator. Now in the Refocused stage of life, she is the principle of Amori Associates, LLC through which she plans to continue her work bringing understanding and application of the uniquely human implications of communication to support healthcare delivery, risk management/patient safety. She served Coverys/Med-IQ for 15 years first as Director of Education, then Vice President for Academic Affairs. In both roles, she directed and delivered meaningful education on risk management and patient safety issues. She is best known for her work with the American Society for Healthcare Risk Management, receiving both the Distinguished Service award and the Presidential Citation for lifetime achievement, in addition to the Journal Author Award and the designation of Distinguished Fellow.