ASHRM Couruse image 1

Another Training that Didn’t Stick! Why We Fail at Interpersonal Communication Training

ASHRM Webinar Series

Member: $39.00
Non-Member: $99.00


CE Credit: 1

Domain: Leadership

Level: Foundational

Buy Now


This webinar opens the conversation about how the view of the training participants influences the acceptance and utilization of communication tools, and what organizations should consider when striving to improve communication processes among staff as well as between patients/families and the health care team.

Your organization may provide training programs in assertiveness, conflict resolution, difficult discussions, and other communication-based tools. Participants are enthused. They try the tools and skills. Yet six months later, for many programs, it may feel as though the training never happened. Was the training bad? No. Did the participants try? Probably. So why doesn’t the training stick? The problem with most communication related training programs is that the emphasis is on the skills and tools and ignores the underlying HUMAN system behaviors that perpetuate the misunderstandings and communication breakdowns for which the tools are designed.



  • • Discuss the communication model with an emphasis on the function of the closed loop.
  • • Describe the impact of the neuronal system on interpretation of messaging.
  • • Evaluate communication situations for behavioral hardwiring opportunities.

Speaker: Geri Amori


Product Code322012OD21
ASHRM CE Credits1.0
CNE Credits1.0
Level - Foundational (F), Practitioner (P), Advanced (A)
Publication Date7/23/21
Next Review7/1/24
Credit Expires7/1/25

For questions regarding this webinar, contact

Speaker Bios

Geri Amori brings more than 30 years’ experience in healthcare Risk Management, nine years in mental health care delivery, and more than 40 years as an educator. Now in the Refocused stage of life, she is the principle of Amori Associates, LLC through which she plans to continue her work bringing understanding and application of the uniquely human implications of communication to support healthcare delivery, risk management/patient safety. She served Coverys/Med-IQ for 15 years first as Director of Education, then Vice President for Academic Affairs. In both roles, she directed and delivered meaningful education on risk management and patient safety issues. She is best known for her work with the American Society for Healthcare Risk Management, receiving both the Distinguished Service award and the Presidential Citation for lifetime achievement, in addition to the Journal Author Award and the designation of Distinguished Fellow.


Related Resources

Magazine & Journal Articles
Earn 1 Continuing Education Credit with JHRM article "A health system’s journey to preventing workplace violence: Use of multidisciplinary teamwork…
CPHRM Exam Prep
Prepare for the CPHRM Certification exam with 230 flashcards featuring 5 exam domains.
On-Demand Educational Webinars
Gain practical knowledge, exchange ideas, and discover solutions that can enhance risk management practices in the clinical area.
This white paper series promotes awareness, addresses the need for authentic conversations and insights, and ideally encourages sustainable changes…
Magazine & Journal Articles
Earn 1 Continuing Education Credit with JHRM article "Violence in the Health Care Workplace and ERM Solutions."
Strategies, tools, and practice for risk professionals needed to feel confident in managing the disclosure process.