Use the Patient and Care Provider Tool as a starting point for customizing your own tool. Effective communication between the care provider and a patient is an essential step in building an open, shared decision-making and trusted relationship. Communication is one key to the delivery of high-quality outcomes and patient satisfaction scores. Customize the tool to your service line areas, population of patients served and identified patient needs. Provide the tool to new patients or as they are preparing for a follow up or next scheduled outpatient visit.