Communication of New Protocols Tip Sheet
This tip sheet emphasizes that effective communication is essential for successful protocol changes, helping prevent implementation gaps, misinterpretations, and reactive fixes by ensuring clarity, engagement, and sustained understanding across all levels of the organization.
Who it’s for:
- Risk professionals and patient safety leaders
- Clinical and operational leaders
- Frontline supervisors and unit‑based managers
- Change management teams and process‑improvement staff
- Educators, superusers, and staff supporting protocol rollout
What it can be used for:
- Standardizing communication practices for new protocols and changes
- Strengthening clarity, alignment, and understanding across leadership and frontline teams
- Supporting training, rollout planning, and skill validation
- Guiding readiness assessments and change‑management planning
- Improving sustainability of change through feedback loops and structured messaging
What’s inside:
- Situation: Change in health care is constant, high‑risk, and vulnerable to miscommunication and implementation gaps
- Background: Most organizations struggle to sustain change due to low buy‑in, cultural resistance, workload pressures, and inconsistent communication across leadership levels
- Assessment: Effective change requires evaluating urgency, resource needs, risks, workflow integration, leadership alignment, and organizational readiness
- Recommendations: Communicate early and often, engage staff at all levels, use multiple communication channels, reinforce messages repeatedly, validate skills, leverage superusers, celebrate early wins, and maintain ongoing feedback loops
Key Resources
Related Resources
White Papers
An overview of Emergency Medical Treatment and Labor Act (EMTALA), relevant regulations and Conditions of Participation (CoPs), and practical tips…
On-Demand Educational Webinars
Learn the key elements of an emergency management program for clinical services and clinical processes for maintaining services in an emergency.
On-Demand Educational Webinars
Boston Medical's unique peer review model so other organizations may realize similar reductions in unanticipated perinatal outcomes.
On-Demand Educational Webinars
Prepare for a Crisis Standard of Care Plan implementation, including new risks that may arise as resources become more scarce.
On-Demand Educational Webinars
This webinar discusses how a Crisis Standard of Care (CSOS) impacts care provision, ultimately providing guidance on rationing of care.
On-Demand Educational Webinars
This webinar discusses ERM as a holistic approach and how it ensures that clinical safety and risk management assume their proper roles as part of…