A Brief Guide to Crisis Communications for Health Care Providers

This guide developed by ASHRM, in partnership with the Society Health Care Strategy and Market Development (SHSMD) and the American Health Lawyers Association (AHLA) provides easy access to crisis communications references materials for health care risk managers, executives, attorneys, communication professionals and providers.

Topics covered include:

• Types of health care crises
• Crisis communication preparedness basics
• Operating guidelines for what to do during a crisis
• Post-crisis evaluations

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