Communication and Reconciliation Program

The Communication and Reconciliation Program: An Implementation Workbook for Disclosure, Apology and Resolution


Member: $99.00
Non-Member: $199.00

 

This workbook is intended for risk professionals who wish to develop or enhance a communication and reconciliation program in their organization. It is a guide through the process of how to ascertain the organization’s needs and readiness, identify available program resources and create a plan to successfully implement the program. Created to be both a collection of tools and a documentation of the actions taken during the process, this workbook will serve both the risk professional and the facility as a reference during and after the implementation.

 

Description

  • • Assess the organization's readiness
  • • Identify the important stakeholders
  • • Capture a strong organizational vision
  • • Create a strong program foundation
  • • Build a sustainable, measurable program
  • • Support patient-facing medical professionals in conducting
    disclosure, apology, and reconciliation discussions

 

Product Code178944
Pages230
CategoryWorkbook
AuthorASHRM
Published2025

Questions? Contact ASHRM@aha.org

 

 

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