The Communication and Reconciliation Program: An Implementation Workbook for Disclosure, Apology and Resolution
Member: $99.00
Non-Member: $199.00
Strengthen your organization’s response to patient harm events with a practical, step-by-step implementation workbook for disclosure, apology, and resolution. Use the workbook to establish clear communication pathways, document decisions and actions, and track outcomes that reinforce trust, transparency, and safety. Throughout, you will find a complete toolkit and education that streamline adoption and sustain improvement across diverse care settings.
This workbook is a living document: a place to capture your organizational vision, define stakeholder roles, and record the foundations of a durable program. It is designed to help leaders assess readiness, identify critical stakeholders, create a strong programme foundation, and build a sustainable, measurable approach to disclosure, apology, and resolution. It also provides practical guidance to support patient-facing medical professionals in conducting conversations with clarity, empathy, and accountability.
Assess Your Readiness and Develop a Clear Organizational Vision
Perform a Realistic Assessment of Organizational Readiness
The workbook provides a structured framework to evaluate the current state and articulate future goals. Use the readiness tools to review governance, leadership alignment, clinical reporting pathways, legal and compliance expectations, patient relations capacity, and workforce engagement.
Create a Strong Program Foundation
The foundation of a durable DAR program combines policy alignment, standardized protocols, training and competency frameworks, and technology integration. The workbook guides the development and documentation of each element, ensuring cohesion and reliability.
Measurement, Learning, and Continuous Improvement
Building a sustainable, measurable program requires robust data, regular review, and structured learning.