Enhance Your Skills as a Risk Professional

Three Steps Risk Professionals Can Take to Promote a Civil Workplace Culture

ASHRM On-Demand Webinar 

Member: $39.00
Non-Member: $99.00

Speakers: Catherine V. Caldicott, MD, FACP


ASHRM CE Credit: 1
CNE Credit: 1

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The Joint Commission classifies uncivil workplace communication as workplace violence since 2022, posing legal, financial, and health risks. This session outlines three steps for risk managers to foster a civil workplace, emphasizing communication strategies to identify, address, and prevent incivility. It concludes with advice on creating performance improvement plans to maintain a civil workplace culture.

A civil health care workplace supports safe, productive, efficient, and successful care of parents, employees, systems, and communities. And yet, few people have been untouched by uncivil interactions and experiences in the workplace. Since 2022, The Joint Commission has considered uncivil workplace communication and conduct a form of workplace violence, which increases legal, financial, and health risks within institutions. This session will present three steps risk managers can take to promote a civil workplace culture, including a variety of communication techniques that can be used to recognize, respond to, and ultimately prevent uncivil conduct. It will conclude with recommendations for risk managers who may need to develop performance improvement plans, including elements specifically aimed at recapturing and supporting an ongoing civil workplace culture.

Learning Objectives:

1. Describe the risks an uncivil workplace culture poses to people and institutions.

2. Apply communications techniques, tools, and skills to recognize, respond to, and prevent uncivil conduct.

3. List elements of performance improvement plans aimed at recapturing and supporting an ongoing civil workplace culture.


Product Code322029OD23
ASHRM CE Credits1.0
CNE Credits1.0
Level - Foundational (F), Practitioner (P), Advanced (A)F
Publication Date1/17/24
Next Review7/1/24
Credit Expires7/1/25

For questions regarding this webinar, contact ASHRMEd@aha.org

Speaker Bio

Dr. Catherine V. Caldicott, MD, FACP

Dr. Catherine V. Caldicott, MD, FACP, is an internist with more than two decades of expertise in professional ethics education. As an invited subject matter expert, she contributed to the Federation of State Medical Boards Workgroup on Physician Sexual Misconduct. She was also invited to serve on the Advisory Board of a Greenwall Foundation project, to aid state medical boards in safeguarding patients by addressing egregious physician misconduct. Formerly Program Director of the Professional/Problem-Based Ethics Program at the Center for Personalized Education for Professionals, she frequently presents on professional ethics and boundary remediation in health care. A Princeton University and Dartmouth Medical School alumna, her publications include an award-winning article in the Journal of Medical Regulation. Currently, she holds the position of Medical Director at PBI Education, a provider of intensive remedial education for clinicians.

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