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SHSMD Connections Bytes On Demand

Day One On Demand Recordings

Design Thinking at the Intersection of Voice and Experience (Advanced)

Presentation Resource
Behavior drives experience... experience informs brand... and voice is the driving force that moves consumers to take action. Examples of how two hospitals are leveraging innovation and design into team behavior will inspire executives to embrace the adjacent possible.

Breaking Through: Leading Approaches From the Field to Scaling and Sustaining Innovation and Improvement

Presentation Resource
Case studies will be discussed demonstrating how hospitals are using approaches such as human-centered design, adaptive leadership and new partnerships based on social impact, to accelerate, sustain and/or scale innovation and improvement in areas ranging from clinician burnout to safety.