From Compliance to Culture: Building a Reliable System for Safety Event Reporting Across a Large Health System

Event Schedule by Time Zone: 
Pacific: 10 AM to 11 AM | Mountain: 11 AM to 12 PM | Central: 12 PM to 1 PM | Eastern: 1 PM to 2 PM

Reliable safety event data is the foundation of effective risk management—yet most health systems struggle with wide variation in how reviewers interpret events, determine harm, and distinguish true events from non-events. This inconsistency erodes data integrity, masks improvement opportunities, and limits an organization’s ability to learn.

This interactive webinar demonstrates how Beth Israel Lahey Health (BILH) built its first systemwide governance and education program to standardize harm severity rating across 14 hospitals and 400+ clinics. Instead of sharing the work passively, participants will experience the model firsthand through a dynamic pre-quiz, structured education, case-based polling, and a post-quiz that reveals shifts in accuracy, consensus, and non-event identification.

Attendees will learn how to use decision algorithms, standardized definitions, and high-quality examples to eliminate ambiguity and strengthen reviewer confidence. Through live data comparisons and facilitated discussion, the webinar will illustrate how targeted education can rapidly reduce variation and improve the reliability of safety event reporting.

Learning Objectives:

1. Identify common sources of variability in safety event interpretation, harm severity rating, and non-event classification—and explain how this variability impacts data reliability, risk mitigation, and organizational learning.
2. Apply a standardized harm severity scale and decision algorithm to de-identified case examples during the session, demonstrating improved accuracy and increased reviewer consensus through structured education.
3. Evaluate the effectiveness of standardized training by comparing pre- and post-education assessment results, and outline practical strategies to implement similar governance, workflows, and education models within their own organizations.

Speaker:

Caroline Morrocco, leads systemwide quality and safety initiatives across 14 hospitals and 400+ clinics, including standardization of harm severity rating, event closure processes, and system-level safety education. She designed and implemented a milestone safety goal that established BILH’s first systemwide governance for reliable, validated safety data. Her work bridges operational and strategic improvement, fostering collaboration across quality, safety, experience, regulatory, and executive leadership. Caroline holds an MBA and brings over a decade of experience spanning clinical operations, performance improvement, and process optimization. She has led multimillion-dollar cost and safety initiatives and is passionate about building psychologically safe, data-driven systems that empower learning and improvement.

Member: $39.00
Non-Member: $99.00