Leaning Into the “Soft” Side of Healthcare Risk Management

Event Schedule by Time Zone: 
Pacific: 10 AM to 11 AM | Mountain: 11 AM to 12 PM | Central: 12 PM to 1 PM | Eastern: 1 PM to 2 PM

Healthcare risk professionals rely on far more than technical knowledge. Their effectiveness depends on building relationships, communicating clearly, influencing change without direct authority, and navigating difficult conversations with patients, families, providers and leaders. Strengthening these skills enhances collaboration, supports a strong culture of safety and ultimately improves patient outcomes.

Learning Objectives:

1. Explain the value of soft skills in healthcare risk management. 
2. Apply techniques, such as emotional intelligence, conversational intelligence, and Plus/Delta to staff interviews, feedback conversations, and post-event discussions. 
3. Recognize and avoid common communication pitfalls.

Speaker:

S. Linda Habibi, JD, MBA, CPPS, CPHRM, FASHRM, started her career as a medical malpractice defense litigator and is now the Director of Patient Safety, Risk Management, and Patient Relations at Lahey Clinic in Burlington, MA. Fueled by a passion for adult learning, Linda serves as Faculty for ASHRM’s HRM Essentials certificate program, New England Regional Healthcare Risk Management Conference Steering Committee Chair, and is a MSHRM board member. She received the ASHRM Rising Star Award in 2024.

Member: $39.00
Non-Member: $99.00