High Reliability Organizing: Novel approaches and connections to the new CMS Safety Structural Measures

Event Schedule by Time Zone: 
Pacific: 10 AM to 11 AM | Mountain: 11 AM to 12 PM | Central: 12 PM to 1 PM | Eastern: 1 PM to 2 PM

Consistent human performance (HRO) can reduce instances of patient, caregiver, and organizational harm, and new CMS regulations are drawing an increased focus to high reliability practices. In this session, we’ll explore the core principles of human performance, common drivers of error in health care environments, and practical strategies for building reliable systems that support safe, high‑quality care. Participants will gain actionable insights to strengthen their organization’s safety culture and prepare for evolving regulatory expectations.

Learning Objectives:

1. List the 5 principles of high reliability organizations while describing applications beyond only patient safety
2. Describe the application of high reliability principles to compliance with the new CMS patient safety structural measures
3. Describe advancements in industry thinking on human errors and adverse event response

Speaker:

Steve Mrozowski, MHA, CPPS, FACHE, serves as a Partner in Clinical Transformation and leads External Peer Review, Patient Safety, and high reliability offerings. He brings more than 25 years of healthcare experience in prehospital services, quality, safety, and high reliability organizing and education. In his role, Steve is focused on assisting organizations in optimizing their capabilities to deliver harm-free, patient-centered, and high-quality care. His expertise and passion are most prominent in the principles of patient safety structures, Just Culture, root- and apparent- cause analysis, lean/six-sigma, and high reliability. 

Steve earned his undergraduate degree in Emergency Medicine and completed Paramedic training at the University of Pittsburgh and his Master of Health Administration from Penn State University. He also completed graduate education in Organizational Development from Penn State. Steve is a board-certified Fellow of the American College of Healthcare Executives, a Certified Professional in Patient Safety, and a Certified Professional in Human Factors in Healthcare.

Member: $39.00
Non-Member: $99.00