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September Webinar: Dealing With Difficult People and Situations-Powerful Strategies That Work

August 14, 2015

One of the most important abilities of any person is his/her communication skills. Risk managers are no exception in their dealings with challenging clinicians, staff, patients and colleagues. Risk managers have known for over 25 years that clinicians who express compassion, empathy and kindness are less likely to be sued and have better medical outcomes with their patients. Yet communication skills are rarely taught at medical meetings, at ASHRM conferences or at risk management teaching sessions given by ASHRM members for their clinicians. For more information and to register.