Patient Care During a Pandemic: What a Risk Manager Sees as a Patient During COVID-19
CE Credit: 1
Domain:Clinical Patient Safety
This presentation focuses on issues identified in the ambulatory setting, including patient communication, expectations, and education on the ways care is currently being delivered.
Learn the difference between what you think is implemented in your organization during these challenging times, and what is actually observed by a risk manager who is a patient. This presentation focuses on issues identified in the ambulatory setting, including patient communication, expectations, and education on the ways care is currently being delivered.
- • Identify risk exposures unique to care delivery during the pandemic
- • Prepare various means of patient education regarding changes in care processes
- • Create consistent monitoring/auditing processes of implemented changes
For questions regarding this webinar, contact ASHRMEd@aha.org
Melanie Osley, RN, BS, BSN, MBA, CPHRM, CPHQ, CPPS, ARM, DFASHRM is a Vice President of Risk Management & Insurance. Her risk management experience includes owning a consulting business providing legal nurse consulting services to law firms in the northeast corridor, working as a clinical risk manager and Director of Risk in community hospitals, integrated health care delivery systems that included acute care/extended care/rehabilitation facilities, in large academic urban medical centers, and in the insurance industry as both a claims manager and senior risk consultant for physician-owned and commercial insurance carriers. Her clinical experience includes work in emergency departments and critical care units, where she earned both her CEN and CCRN certifications. Prior to her career in nursing, Melanie was a probation counselor for misdemeanor offenders, and was on the Indiana State Police, first as a dispatcher, then as an evidence security specialist in the regional forensic laboratory in southwestern Indiana.
Melanie earned a Bachelor of Science in Law Enforcement and an Associate Degree in Nursing from the University of Evansville (IN), a Bachelor of Science Degree in Nursing from the University of Maryland, and an Master's in Business Administration in Health Care Administration from City University (WA).
She has been a frequent speaker on risk management and insurance topics, and co-authored two book chapters, one on the role of legal nurse consultants in the insurance industry for the American Association of Legal Nurse Consultants, and one on captive insurance entities in the ASHRM Risk Financing Playbook. She held several positions on the Board of Directors of the Connecticut chapter of the American Society of Health Care Risk Management (CSHRM), including serving as President. She is a member of the Massachusetts, DC/Maryland, and Virginia chapters of ASHRM, has served on numerous ASHRM committees, and has chaired the ASHRM Educational Development Task Force.
A strong advocate and educator for work life balance and managing burnout in health care professionals, Melanie volunteers her time for her employers’ associates providing services as a Yoga Alliance certified yoga instructor, and as a Pet Partners certified pet therapy team with her dog, Buddy.