Improving Transgender Care: Beyond Pronouns

ASHRM On-Demand Webinar

Member: $39.00
Non-Member: $99.00


CE Credit: 1

Domain: Clinical Patient Safety & Health Care Operations

Level: Foundational

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This presentation will discuss transgender health care from both the risk management perspective and the patient perspective.

Transgender healthcare: what do members of the healthcare team really need to know , what does the patient need to know and why? Sue will help you understand how transgender healthcare is both similar to and different from what you are currently used to. You will learn concrete strategies to improve transgender services – no matter what level of care you currently provide. Emile will provide his perspective as a transgender man receiving health care services. While your staff are outside the treatment rooms wondering what to do next, learn about what his concerns are as he is waits for them to come back in. Here is your chance to ask the questions you have always wondered about.

Learning Objectives:

  • • Identify external and internal forces lead to health disparities for transgender, gender nonconforming and nonbinary people
  • • Implement strategies to combat bias and create welcoming clinical spaces  for transgender, gender nonconforming and nonbinary people
  • • Demonstrate to others how to communicate more effectively with this demographic


Product Code 322003OD20
ASHRM CE Credits 1.0
CNE Credits 1.0
Domain Clinical Patient Safety & Health Care Operations
Level - Foundational (F), Practitioner (P), Advanced (A) F
Publication Date 8/19/20
Next Review 7/1/21

For questions regarding this webinar, contact

Speaker Bios


Sue Boisvert is Patient Safety Risk Manager for The Doctors Company’s Southeast Region. Sue has extensive professional liability risk management experience as well as senior leadership roles in healthcare systems. Sue earned a bachelor’s degree in Nursing from The University of Connecticut and a Master of Health Services Administration from St. Joseph’s College. She is active in the American Society for Healthcare Risk management, serving as a peer reviewer for JHRM for more than 5 years in addition to committee roles. Sue led the development of ASHRM's Health Information Technology PEARL and co-authored the Health Information Technology chapter in Healthcare Risk Management Fundamentals. She is a frequent speaker at local, state and national conferences.

Emile Boisvert is a multimedia artist and game developer from New England whose art is deeply inspired by the bright colors of retro nostalgia & classic science fiction. As an illustrator & clothing designer he has developed the “Good Vibes” apparel line–- a tropical collection focused on the anachronism of striving for constant positivity in a world that thrives on negative energy.