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Now Available! ASHRM/AHLA Enterprise Risk Management Handbook for Healthcare Entities – 2nd Edition


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Enterprise Risk Management Handbook for Healthcare Entities addresses the need for and implementation of a comprehensive risk management process and plan that encompasses the entire enterprise and crosses departmental barriers. The coverage begins with an overview of enterprise risk management (ERM) and its evolution, including a discussion of the Sarbanes-Oxley Act of 2002. The authors provide guidance on structuring an ERM system, as well as insight on risk financing methods. They delineate how organizations can manage risk in various settings, including contract management, claims management, environmental compliance, human research, peer review and credentialing, due diligence in business transactions, consent to treatment and numerous others. The publication also includes insight on the impact that electronic health record (EHR) systems, combined with the advent of e-discovery rules, will have on traditional documentation issues.

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Abbreviated Table of Contents

Part I—Introduction

  • Enterprise Risk Management—What’s It All About?
  • Structuring an Enterprise Risk Management Program

Part II—Operational

  • Patient Rights: Informed Consent and Clinical Research
  • Peer Review and Credentialing in an Era of Enterprise Risk Management
  • Economic Credentialing: A Balancing of Risks
  • Healthcare-Associated Infections
  • An Enterprise Risk: Pandemic Influenza
  • Data Management
  • Contracts—An ERM Approach
  • Retail Health Clinics

Part III—Finance

  • Financial Stewardship
  • Insurance and Risk Financing—The Basics

Part IV—Human Capital

  • Minimizing Risk in the Employment Relationship

Part V—Strategic

  • Public Relations, Marketing, and Advertising
  • ERM in the Context of Mergers, Acquisitions, Divestitures, and Joint Ventures

Part VI—Legal & Regulatory

  • Compliance and Enterprise Risk Management
  • Claims Management: A Tool for Enterprise Risk Management
  • E-Discovery and Enterprise Risk Management
  • Liability Beyond the Acute Care Setting
  • Adverse Event Reporting: Reporting for Patient Safety and Public Health
  • Disclosure of Adverse Events to Patient and Family

Part VII—Technology

  • Telemedicine and Enterprise RiskManagement
  • Practical Approaches to Health Information Exchanges andElectronic Health Records: An Enterprise Risk Approach
  • Technological Advances in Healthcare—An ERM Approach

Part VIII—Hazard

  • Environmental Compliance in the Context of ERM
  • Understanding and Managing OSHA from Inspection to Citation to Litigation
  • Going Green as an ERM Process

About the Editors

Roberta L. Carroll, Editor-in-Chief, RN, ARM, MBA, CPCU, CPHQ, CPHRM, LHRM, HEM, DFASHRM is a Senior Vice President with Aon Risk Solutions, National Health Care Practice and is based in Tampa, FL. She is a national resource specializing in the development and implementation of enterprise risk management strategies and solutions for healthcare. Roberta has been active in healthcare risk management for over 35 years and with Aon for over 15 years.

Peggy Nakamura, RN, MBA, JD, DFASHRM, CPHRM is Vice President, Chief Risk Officer and Associate Counsel for Adventist Health. She oversees a comprehensive Risk Management Department and the Adventist Health Enterprise Risk Management program, including self-administered/self-insured programs in workers’ compensation, professional, general, and managed care liability

Rachel V. Rose, JD, MBA is a Principal with Rachel V. Rose – Attorney at Law, P.L.L.C. located in Houston, TX. Rachel has worked in acute care hospitals including the operating room and dietary department; consultative work as a top performing representative for the pharmaceutical and medical device industry; and worked for the Chairman of the Reform and Oversight Committee on Capitol Hill.

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