Innovations in Patient Safety for Primary Care: Engaging Patients and Families



Wednesday, March 20
2 p.m. ET (1 p.m. CT/11 a.m. PT)
Duration, 1 hour

This program aims to describe the emerging evidence of breakdowns in patient safety within primary care settings. Threats to patient safety in primary care include breakdowns in communication, medication administration, prescribing, and adherence, fragmentation of the healthcare system, and pitfalls in the diagnostic process leading to diagnostic errors. Patient and family engagement is one approach that has been demonstrated to be effective at improving quality and safety within the hospital setting. During this webinar, the speaker will provide an overview of strategies for primary care practices and clinicians to adopt to engage patients in ways to improve patient safety. Strategies from the Agency for Healthcare Research and Quality's Guide to Improving Patient Safety in Primary Care Settings including those aiming to overcome breakdowns in communication, diagnostic errors, and those to improve medication safety will be discussed using case studies. Implementation strategies and experiences of primary care practices from around the U.S. will be described.

  • Identify common challenges in patient safety within primary care practice settings.
  • Discuss interventions to engage patients and families in primary care that lead to improved patient safety.
  • Describe implementation challenges and successes from a National field test of interventions.

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By 3/17

After 3/17

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Guest Speakers

Kelly M. Smith, PhDKelly M. Smith, PhD
Senior Director, Research in Quality and Safety
MedStar Institute for Quality and Safety


Kelly Smith, PhD is the senior director of quality and safety research at the MedStar Institute for Quality and Safety. Her research focuses on identifying and overcoming lapses in patient safety and improving quality of patient care through innovation and collaboration. Notably, she is a leading investigator in patient partnerships in quality and safety research. Along with colleagues at the University of Illinois at Chicago Dr. Smith has pioneered research on communication and resolution programs such as the Seven Pillars and CANDOR (Communication and Optimal Resolution) and has led the development of the AHRQ Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families. She has published and presented on her work n patient safety and quality improvement nationally and internationally.


Continuing Education Credits 

This program is approved for 1 contact hour of continuing education credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and toward CPHRM renewal – for those who hold the designation at the time of the program.

Nursing CEs (CNEs)
American Society for Health Care Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been approved for 1 credit hours of CNE.

CEs for You, the Primary Registrant:
To earn CEs, you must complete the following requirements WITHIN TWO WEEKS OF THE WEBINAR:

  1. Participate in the webinar (refer to the "Information for Additional Participants" document if you did not watch the webinar alone)
  2. Complete the evaluation*
  3. Check the Primary Registrant Confirmation check box*
  4. Claim CEs*

*designates in ASHRM U (

CEs for Additional Participants:
The webinar "course" is linked to your ASHRM account, so you are the only one eligible to earn CEs via registering for the webinar and completing the requirements.

Additional participants that viewed the webinar with you are eligible to purchase CES ($19 member, $99 nonmember) so long as the following three conditions are met WITHIN TWO WEEKS OF THE WEBINAR:

  1. You download, complete, and submit the Sign in Sheet*
  2. You forward the “Information for Additional Participants” document*
  3. Additional participants (who must be listed on the submitted Sign in Sheet) purchase CEs via link in "Information for Additional Participants" document.
  4. Additional participants complete the requirements and claim CEs*

*designates in ASHRM U (

If you have any questions, please call 312-422-3980 email

Cancellation Policy
All cancellation and refund requests must be made in writing to All refunds will be provided in the original form of payment. Registration fees, less a 50 percent cancellation fee, are refundable if written notice is emailed 10 business days before the webinar. Payment to join or renew ASHRM membership is nonrefundable and nontransferable.