Stemming the Growing Epidemic of Violence in Health Care Facilities



Thursday, December 6,
2 p.m. ET (1 p.m. CT/11 a.m. PT)
Duration, 1 hour

While health care facilities are a place of care and healing, they are prone to violence. In fact, data from OSHA suggests that violence against providers caused by patients or visitors nearly doubled between 2012 and 2014. Violence is also four times more common in a health care setting than across all private industry. Despite the numbers, many providers still think a violent incident is something that will never happen to them or their organization. Yet, as recent high-profile violent incidents in New York, Massachusetts, Illinois and Ohio demonstrate, violence is a growing workplace epidemic that providers must confront.

  • Identify the most pressing patient and staff security issues and trends
  • Discuss the core components of a workplace violence prevention and response program
  • Outline the duties of the Risk Manager and the critical role they play within the larger organization
  • Articulate the liability implications and relevant insurance safeguards
  • Draw from real examples and explore lessons learned

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Guest Speakers

Robert Stern, JDTerese (Terry) Hopper
Assistant Vice President, Chubb Healthcare

  • Bio
    Terry Hopper serves as Assistant Vice President, Chubb Healthcare based in California. Terry is responsible for providing a broad range of risk consulting services to clients that are designed and customized to help meet the evolving healthcare industry challenges and proactively address unique risk management needs. Terry brings over 25 years of experience in professional and general liability claims and healthcare risk management. Prior to joining Chubb, Terry worked with Sedgwick CMS, BETA Healthcare Group and Prospect Medical Holdings and is a member of ASHRM, SCAHRM, CSHRM and CHARM.


Diane FernaldRichard Sem, CPP CSC
Sem Security Management

  • Bio
    Richard Sem is a security and violence management consultant and expert. With more than 46 years of experience, he developed and managed security, crisis/emergency management and workplace violence programs and managed workforces of more than 5,000 persons. Richard currently provides security and workplace violence consulting to hospitals and clinics, manufacturers, corporate headquarters and organizations throughout the world. He worked with dozens of organizations, including 16 hospitals and clinics, following deaths by shootings or stabbings and brings lessons learned and best practices to his work. Previously, Richard served as Global Director of Security and Crisis Management for Waste Management and Vice President of Pinkerton, later Securitas, responsible for eleven states in the Northeast US. He serves as an expert witness in security and violence-related litigation and understands what the courts see as prudent and reasonable security and workplace violence planning.


Continuing Education Credits 

This program is approved for 1 contact hour of continuing education credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and toward CPHRM renewal – for those who hold the designation at the time of the program.

Nursing CEs (CNEs)
American Society for Health Care Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been approved for 1 credit hours of CNE.

CEs for You, the Primary Registrant:
To earn CEs, you must complete the following requirements WITHIN TWO WEEKS OF THE WEBINAR:

  1. Participate in the webinar (refer to the "Information for Additional Participants" document if you did not watch the webinar alone)
  2. Complete the evaluation*
  3. Check the Primary Registrant Confirmation check box*
  4. Claim CEs*

*designates in ASHRM U (

CEs for Additional Participants:
The webinar "course" is linked to your ASHRM account, so you are the only one eligible to earn CEs via registering for the webinar and completing the requirements.

Additional participants that viewed the webinar with you are eligible to purchase CES ($19 member, $99 nonmember) so long as the following three conditions are met WITHIN TWO WEEKS OF THE WEBINAR:

  1. You download, complete, and submit the Sign in Sheet*
  2. You forward the “Information for Additional Participants” document*
  3. Additional participants (who must be listed on the submitted Sign in Sheet) purchase CEs via link in "Information for Additional Participants" document.
  4. Additional participants complete the requirements and claim CEs*

*designates in ASHRM U (

If you have any questions, please call 312-422-3980 email

Cancellation Policy
All cancellation and refund requests must be made in writing to All refunds will be provided in the original form of payment. Registration fees, less a 50 percent cancellation fee, are refundable if written notice is emailed 10 business days before the webinar. Payment to join or renew ASHRM membership is nonrefundable and nontransferable.