Social Media - It’s Pervasive, Impactful and Not Going Away



Wednesday, August 15
1 - 2 p.m. (CT) 2 - 3 p.m. (ET) Noon - 1 p.m. (MT) 11 a.m. - Noon (PT)

From a young physician’s Uber tantrum gone viral on YouTube, to an attorney’s tweet that got him fired, consider other misguided actions captured on social media. As we explore the pervasive world of social media, the good, bad and ugly can surface in your claims and lawsuits. No one likes surprises in the trenches of litigation, so learning, embracing and anticipating the need to explore the social media presence of involved parties must now be the new norm, not the exception. Ethical obligations abound and guidelines must be followed but this growing frontier of information in the discovery process is not going away. From cost-effective tools, to in-depth investigations, we explore several approaches to unearthing social media information gems. Courts are loathed to forgive inattention or lack of diligence in obtaining information. It’s readily available and can be highly probative to the defense of your professional liability cases. If you don’t collect this valuable information, your opponent will, and you’ve missed a now essential element of claims investigation.

  • Review the context of various social media sources and how these postings impact health care provider's reputation, career and the negative publicity to their employers or affiliates
  • Consider the statistics of social media growth and it's widespread use
  • Evaluate the need for social media background investigations as they apply to health care professional liability claims and employment of the health care provider

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Guest Speakers

Jayme T. VaccaroJayme T. Vaccaro
Chief Risk Officer/Executive Vice President
Palo Alto Foundation Medical Group/Capstone Insurance LLC

  • Bio
    Jayme Taormina Vaccaro represents physicians, large groups, allied health providers and hospitals in the health care professional liability claims and risk field. She is currently Chief Risk Officer/Executive Vice President at Palo Alto Foundation Medical Group/Capstone Insurance LLC. Prior to PAFMG/Capstone, she served as Vice President of Specialty Claims at Sedgwick; Vice President of Integrated Risk and Claims with MedAmerica Mutual Risk Retention Group and Assistant Vice President of Claims with TDC. Jayme received her law degree from Lewis & Clark Law School in Portland, Oregon and her undergraduate degree from Cal State. Jayme also speaks and publishes extensively on health care professional liability matters for ASHRM, PLUS, Crittenden, SCAHRM, CSHRM and other industry leaders. She serves on the board of CSHRM and formerly served on the PLUS education committee.


Jeff Koller, Esq.Jeff Koller, Esq.
Legal & Development Director
Veritext Litigation Services

  • Bio
    Jeff Koller has had a split legal career over the last 25 years during which he had his own litigation practice handling state and federal matters from inception through trial and appeal. And, for more than 20 years, he has been primarily in the litigation support sector handling matters from legal, operations, client support and development, as well as training on an array of topics covering litigation technology, social media, deposition procedures and eDiscovery. He serves as the Legal & Development Director for Veritext Legal Solutions. To date, he’s provided over 300 continuing education presentations covering an array of legal related topics.


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