Keys to Driving Safety Improvement and Reducing Risk: How One Hospital Optimized their Workflow Management Program

Thursday, August 23
1 - 2 p.m. (CT) 2 - 3 p.m. (ET) Noon - 1 p.m. (MT) 11 a.m. - Noon (PT)


Quantros logo
Sponsored by Quantros

As a high reliability organization, Our Lady of Lake Regional Medical Center's goal was to create an active and ongoing reporting system that used valid and reliable data sources to drive safety improvement. In order to accomplish this goal, the organization needed to implement a process that incorporated accurate recording and closure of all events and to help facility leaders develop risk reduction strategies and corrective action plans to avoid future occurrences. This webinar will discuss the key elements needed to implement an effective workflow management program and the steps needed to sustain the program to drive future safety improvements.

  • Participants will learn how Lean Methodology and Change Acceleration techniques were employed to improve safety event review rates.
  • Participants will understand root causes leading to safety events not being reviewed.
  • Participants will have a clear understanding of how an effective workflow management process can drive safety improvement. 

Register Now



By 8/20

After 8/20

ASHRM Member

$39 FREE

$79 FREE


$99 FREE

$99 FREE


Guest Speakers

LeaAnn G. Teague, MBA, MT(ASCP), SBBLeaAnn G. Teague, MBA, MT(ASCP), SBB
Director of Performance Improvement
Our Lady of the Lake Regional Medical Center

  • Bio
    Mrs. Teague is the Director of Performance Improvement at Our Lady of the Lake Regional Medical Center in Baton Rouge, LA.  She is an established healthcare management professional with over 20 years of administration, clinical operations and sales expertise. Most recently, Mrs. Teague serves as the principal member and key strategist on a multidisciplinary Sterile Processing Department improvement team.  In prior engagements, Mrs. Teague has led physician clinic performance improvement projects that increased completed patient visits by 11% and Revenue Cycle performance improvement projects that have driven $4.7 million dollars in revenue generation.  In addition, Mrs. Teague’s projects have improved medication delivery, physician clinic cycle time reductions, and have streamlined staffing models to produce higher quality of care and employee satisfaction. Mrs. Teague earned her bachelor’s degree in Medical Technology from Louisiana Tech University and received her master’s degree in Business Administration with an emphasis in Health Care from the University of Louisiana - Lafayette.  She is trained in Change Acceleration Process (CAP), Lean and Six Sigma through GE.


LeaAnn G. Teague, MBA, MT(ASCP), SBBKristian D. Smith, BSN, RN
Director of Health/Safety
Our Lady of the Lake Regional Medical Center

  • Bio
    Ms. Smith is the Director of Health/Safety at Our Lady of the Lake Regional Medical Center in Baton Rouge, LA. She is an experienced clinical quality professional with more than 20 years of facilitating the deliverance of quality and safe patient care. Ms. Smith directs the Infection Prevention Program, Employee Health Services and the Clinical Quality Analyst team at her facility. In these endeavors, she has improved the integration of the culture of safety throughout the organization by utilizing multidisciplinary subject matter experts in departmental safety rounds, infection prevention surveillance and safety event reporting to prevent harm. Ms. Smith earned her bachelor’s of science degree in Nursing from Southern University School of Nursing and currently pursuing a master’s of science degree in Nursing Leadership at Loyola University School of Nursing – New Orleans.


Live Event
This is a live online event and a recording will not be available.

Continuing Education Credits
No CEs are offered for this webinar.

Cancellation Policy
All cancellation must be made in writing 10 business days before the webinar to Payment to join or renew ASHRM membership is nonrefundable and nontransferable.