Evaluating Your TPA - Metrics and Value

Wednesday, January 17
1 - 2 p.m. (CT)
2 - 3 p.m. (ET)
Noon - 1 p.m. (MT)
11 a.m. - Noon (PT)

Often a risk manager will inherit a claims program outsourced to a third party administrator (TPA) but not have any idea how to know how to measure their effectiveness. However, the success of the claims program (and the TPA's performance) can have a significant financial impact on the facility. This session will look at metrics and measures of effectiveness as seen by a risk manager and an actuary.

  • Demonstrate the performance metrics of a successful claims program.
  • Assess how a TPA can impact the present and future claims costs.
  • Apply measurement tools to case studies to determine program effectiveness.


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ASHRM Members $99 $79
Nonmembers $99


Guest Speakers

Pamela L. PoppPamela L. Popp MA JD DFASHRM CPHRM DSA AIM
Executive Vice President/Chief Risk Officer
Western Litigation Inc.

  • Bio
    Pamela has managed, and internalized, some of the largest healthcare liability claims programs nationally, including Stanford University Medical Center, Tenet Healthcare, Spectrum Healthcare Serves, and SSM Health Care. She has served as in risk and claims management consulting roles on the brokerage sides as well as in-house with several large malpractice carriers. In her current role as Executive Vice President of Western Litigation, Inc, Pamela manages the WLI Risk Consulting Practice, working with self insured clients to identify, mitigate and prevent risks, enhance the patient experience and educate providers on the strengths of disclosure and apology programs.Pamela has been fortunate to travel the US throughout her career, whether completing risk assessments, provider and staff training or assisting with a post event response. Her depth of knowledge in healthcare risk management comes from having walked the halls of thousands of hospitals, physician offices, correctional centers and ambulatory care centers, and educating tens of thousands of healthcare personnel on risk management topics.Pamela has been very involved in risk management organizations at the local, state and national level over the past thirty years of her career. She served as the President of ASHRM, and a multi year Board member, as well as a two term President of the American Hospital Associations’ Certification Center (which develops and administers the CPHRM). Pamela served as President of the Board for the International Center for Captive Insurance Education (ICCIE), and continues as faculty on healthcare captive and risk financing topics. She has served on various committees of the Vermont Captive Insurance Association (VCIA), Physician Hospitals of America (PHA) and is a frequent speaker on risk, claims and risk financing topics.Pamela is an international speaker and author on various risk and claims topics. She remains licensed to practice law in both Missouri and Illinois. She serves as adjunct faculty on risk and insurance for Regis University in Denver.Pamela received her juris doctorate from St. Louis University and her dual Masters in Health System Management/Legal Studies from Webster University. She has earned the Certified Professional in Healthcare Risk Management (CPHRM) certification, the Associate in Management (AIM) and is a Distinguished Fellow with the American Society for Healthcare Risk Management (ASHRM). In 2007 Pamela was awarded the Distinguished Service Award, only the 13th recipient in ASHRM’s 35 year history.


Vincent F. YezziVincent F. Yezzi FCAS, MAAA
Willis Towers Watson

  • Bio
    Vince Yezzi is a consulting actuary with the firm’s Philadelphia office, where he has worked since 1986. He specializes in providing consulting services to the health care industry. Vince’s consulting experience includes strategic planning and funding requirement analyses for numerous captive insurance companies and self-insured entities. He also has extensive experience in captive feasibility studies, allocation analyses for distributing captive or self-insured risk financing costs to individual members or entities and ratemaking reviews for physician programs. In addition, his experience includes reserve reviews for most property/casualty lines of business, including workers’ compensation, general liability, products liability and commercial auto liability. Vince is a frequent speaker at industry seminars and conferences, including the Casualty Actuarial Society’s Casualty Loss Reserve Seminar, The Conference of Consulting Actuaries and ASHRM. He has authored and published articles in several publications, including The Actuarial Review and Captive Insurance Company Reports.


Continuing Education Credits 

This program is approved for a total of 1.0 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and toward CPHRM renewal.

American Nurses Credentialing Center (CNE)
American Society for Healthcare Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This CNE activity is being offered for 1.0 contact hour. Contact Grecelda Buchanan at 312-422-3984 for more information. The planning committee and speakers have no conflict of interest to disclose.

CEs for you, the Primary Registrant – included in the registration cost
The process for earning CEs is the same, with an additional step of “claiming” CEs.

  1. Participate in the webinar.
  2. Complete the evaluation within two weeks of the webinar (in ASHRM U).
  3. Click the “Claim” button.

Instead of waiting to receive your certificate by email, you will have access to it via your transcript in ASHRM U immediately and for as long as you have an active ASHRM account. 

CEs for Additional Participants - $19 member, $99 nonmember
The webinar course is linked to your ASHRM account, so you are the only one eligible to earn CEs via registering for the webinar and completing the requirements.
If you have additional participants, however, they are eligible to purchase CEs within two weeks of the webinar so long as the following three conditions are met WITHIN TWO WEEKS OF THE WEBINAR:

  1. You download, complete, and submit the Sign in Sheet in ASHRM U.
  2. You forward the “CE Information for Additional Participants” document (in ASHRM U) to additional participants requesting CEs.

The additional participants (who must be listed on the submitted Sign in Sheet) purchase CEs and complete the evaluation.

Verification of Participation/Successful Completion
Live Webinars: CEs are awarded after verification of an individual’s full attendance and successful completion of an online evaluation form (evaluation link provided with handout materials).

For CE certificates, each attendee must provide their NAME or ASHRM MEMBER ID# and EMAIL address.

Contact Grecelda Buchanan at 312-422-3984 for more information.

Cancellation Policy
All cancellation and refund requests must be made in writing to ASHRM@aha.org. All refunds will be provided in the original form of payment. Registration fees, less a 50 percent cancellation fee, are refundable if written notice is emailed 10 business days before the webinar. Payment to join or renew ASHRM membership is nonrefundable and nontransferable.