Can We Talk? Communication Gaps Cause Patient Harm

April 13, 2017
1 - 2 p.m. (CT)
2 - 3 p.m. (ET)
Noon - 1 p.m. (MT)
11 a.m. - Noon (PT)

Information is the currency of safe care, and communication is the vehicle by which that currency is transferred. Safe care hinges on the successful gathering and transfer of information among providers, and between providers and their patients and families. Incorrect or absent information at crucial points in the diagnostic or treatment process can result in serious patient harm. In a recent study of over 23,000 malpractice claims (CRICO 2009-2013) communication was a factor in 30% of the cases. While most organizations recognize the impact of communication issues, do you know what services are most vulnerable or where in the process of care the failures most often occur? Using real case studies, and an audience response system for interactive discussion, this presentation sheds light on the who, what, when, and where of miscommunication (human and electronic) and shares tangible solutions being implemented in organizations actively tackling this complex problem.

Learning Objectives

  • Explain the breadth / impact of communication issues in malpractice cases
  • Discuss specific examples of how communication failures lead to patient harm
  • Define specific strategies for addressing specific communication issues

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ASHRM Members $39 Discount through April 10
Nonmembers $99

 

Guest Speakers

Dana Siegal, RN, CPHRMDana Siegal, RN, CPHRM
Director of Patient Safety
CRICO Strategies, a division of The Risk Management Foundation of the Harvard Medical Institutions

  • Bio
    Dana Siegal is the Director of Patient Safety for CRICO Strategies, a division of The Risk Management Foundation of the Harvard Medical Institutions. She provides analytical and educational services to leading academic medical centers, community hospitals, and physician practices on the issues of medical liability and patient safety. She evaluates the risk profiles of health care organizations throughout the country, assessing where current vulnerabilities exist, and making recommendations for prioritizing action plans. Additionally, she provides detailed analysis of medical malpractice claims, with a specific focus on Diagnostic, OB, EHR, and Emergency Medicine.

 

Gretchen Ruoff, MPH, CPHRMGretchen Ruoff, MPH, CPHRM
Senior Program Director for Patient Safety Services
CRICO Strategies, a division of The Risk Management Foundation of the Harvard Medical Institutions

  • Bio
    Gretchen Ruoff, MPH, CPHRM, serves as the Senior Program Director for Patient Safety Services for CRICO Strategies. She provides analytical and educational services to leading academic medical centers, community hospitals, physician practices and medical professional liability insurers on the issues of medical liability and patient safety initiatives. Ms. Ruoff joined Strategies after serving in a similar capacity for leading Academic Medical Centers and Community hospitals in Boston, as Program Director in CRICO's Patient Safety department. Prior to her tenure at CRICO, Ms. Ruoff acquired considerable experience in the hospital setting, having served for eight years as a patient advocate/conflict mediator at Brigham & Women's Hospital. Gretchen received a Bachelor's from Bucknell University, and her Masters of Public Health, with a concentration in Law and Ethics from Boston University. She also holds a CPHRM certification

 

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ASHRM/CPHRM Renewal

This program is approved for a total of 1.0 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and toward CPHRM renewal.

American Nurses Credentialing Center (CNE)

American Society for Healthcare Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This CNE activity is being offered for 1.0 contact hour. Contact Grecelda Buchanan at 312-422-3984 for more information. The planning committee and speakers have no conflict of interest to disclose.

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