Characterizing the ideal highly reliable work setting: how does risk management support and undermine that environment?

Wednesday, July 27
1 - 2 p.m. (CT)
2 - 3 p.m. (ET)
Noon - 1 p.m. (MT)
11 a.m. - Noon (PT)

Healthcare is undergoing a profound transformation to value based care, which requires visible, standardized processes of care that insure safe care and reduce risk. Risk managers have a valuable and unique perspective and skill set to help inform this process.  The goal of this webinar is to provide valuable and practical insights for risk managers as to the characteristics of a highly reliable care environment, and critical role risk managers play in enhancing patient safety and mitigate risk.

This webinar will help participants to:

  • Describe a practical framework to understand a culture of highly reliable care and the tangible, measurable aspects of such.
  • Inform the valuable ways that risk managers can play a critical role in driving a culture of safe and reliable care.
  • Detail practical, actionable insights that risk manager can use to contribute to effective risk mitigation in high-risk clinical areas and processes.


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ASHRM Members $99 $79
Nonmembers $99


Guest Speakers

Allan FrankelAllan Frankel, MD 
Safe and Reliable Healthcare  

  • Bio

    Allan Frankel, MD, is a member of Safe and Reliable Care, LLC. For over 30 years, Dr. Frankel has used his clinical experience as an anesthesiologist and his knowledge of patient safety and reliability science to help health care organizations and clinicians improve the care they deliver to patients. To that end, Dr. Frankel has trained over 2,000 patient safety officers worldwide and provided patient safety and quality guidance from the bedside to the boardroom. Since 2007, Dr. Frankel has focused on improving the analysis and use of health care organizations’ cultural survey data and risk/quality data to support and hone improvement efforts. He and his clinical group have applied their insights and jointly developed with Mayo Clinic the Team-Based Engagement Method (TEM), an intervention to create learning environments in health care organizations. Since 1998, Dr. Frankel has co-chaired a host of collaboratives sponsored by The Institute for Healthcare Improvement (IHI). He co-created and teaches in the IHI patient safety executive development program.


Michael LeonardMichael Leonard, MD
Safe and Reliable Healthcare      

  • Bio

    Dr. Leonard, a founder of Safe & Reliable Healthcare, is a cardiac anesthesiologist by training, who spent 20 years with Kaiser Permanente, both in the Colorado region as a practicing clinician and leader, and 10 years as the National Physician Leader for Patient Safety across the Kaiser system. In 1999, he helped Kaiser forge a collaborative relationship with Dr. Robert Helmreich’s Human Factors Research Project, which was seminal in bringing Crew Resource Management into aviation, to work on the application of human factors teamwork and communication training into healthcare. Dr. Leonard is an Adjunct Professor of Medicine at Duke University School of Medicine


Continuing Education Credits 

This program is approved for a total of 1.0 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and toward CPHRM renewal.

American Nurses Credentialing Center (CNE)
American Society for Healthcare Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This CNE activity is being offered for 1.0 contact hour. Contact Grecelda Buchanan at 312-422-3984 for more information. The planning committee and speakers have no conflict of interest to disclose.

Verification of Participation/Successful Completion
Live Webinars: CEs are awarded after verification of an individual’s full attendance and successful completion of an online evaluation form (evaluation link provided with handout materials).

For CE certificates, each attendee must provide their NAME or ASHRM MEMBER ID# and EMAIL address.

Contact Grecelda Buchanan at 312-422-3984 for more information.

Click here for more information and to register.

Cancellation Policy
Registration fees, minus a 50 percent cancellation fee, are refundable only if written notice is postmarked no later than 10 business days before the session date. All cancellation and refund requests must be made in writing to: ASHRM, 155 N. Wacker Drive, Suite 400, Chicago, IL 60606; or fax 312-422-4580.