The Clinician and Staff Support Toolkit: Navigating your way to Developing a Clinician and Staff Support Program

Thursday, May 12
1 - 2 p.m. (CT)
2 - 3 p.m. (ET)
Noon - 1 p.m. (MT)
11 a.m. - Noon (PT)

Over the past couple of years, more and more organizations around the country have recognized the importance of supporting their clinicians and staff following adverse events. As this cultural shift occurs, healthcare organizations are asking “how” to do a better job in supporting their clinicians, and looking for concrete tools and resources to assist them. MITSS answered the need of healthcare organizations by assembling a group of prominent healthcare leaders, researchers, and clinicians that are already practicing this work in their own organizations. The result was the Clinician and Staff Support Toolkit for Healthcare – a resource for all organizations, from those in the early stages of looking at different support models to those who may already have programs in place. ASHRM is pleased to be the first to share information on the updated Toolkit.

This webinar will help participants to:

  • Demonstrate how to utilize the tools and resources in the Clinician and Staff Support Toolkit for Healthcare
  • Explore the Leading module of support and Core Elements to successfully build a peer support program in your organization
  • Discuss how to overcome common barriers encountered while building a peer support program


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ASHRM Members $99 $79
Nonmembers $99


Guest Speakers

Susan D. Scott, PhD, RN, CPPSSusan D. Scott, PhD, RN, CPPS
Manager of Patient Safety & Risk Management
University of Missouri 

  • Bio
    Susan D. Scott, PhD, RN, CPPS is manager of Patient Safety & Risk Management at MU Health Care System in Columbia, Missouri. She has over 38 years of nursing experience in Neonatal Intensive Care, Neonatal-Pediatric Transport Services, Pediatric Nursing, Legal Nurse Consulting, Quality Improvement and Patient Safety. Dr. Scott’s research interests include understanding the unique needs of clinicians in the aftermath of an unexpected clinical event. Her research trajectory relates to the ‘second victim phenomenon’ and attempts to define and develop effective institutional support networks to help meet interdisciplinary professionals support needs during this critical period of time. She is the founder and coordinator of MU Health Care’s ‘first of its kind’ peer support network, the forYOU Team. Since forYOU Team deployment in 2007, this peer support network has become a model nationally and internationally for healthcare organizations seeking to develop their own peer support structures.


Linda K KenneyLinda K Kenney   
President/Executive Director
MITSS (Medically Induced Trauma Support Services), Inc.

  • Bio
    Linda K. Kenney, Executive Director and President of MITSS (Medically Induced Trauma Support Services, Inc.), founded the organization in 2002 as the result of a personal experience with a near fatal medical event, when she identified the need for support services in cases of adverse events and outlined an agenda for change. Since that time, she has been at the forefront of the patient safety movement, inspiring organizations to tackle the challenges that impair effective disclosure, apology, and support programs for patients, families, and staff. She speaks regularly at healthcare conferences and forums, provides in-depth consultations to hospitals and other organizations, and her expertise has been sought on numerous patient safety projects throughout the country and around the globe. In 2006, Linda was the first consumer graduate of the prestigious HRET/AHA Patient Leadership Fellowship. That same year, she was the recipient of the National Patient Safety Foundation’s esteemed Socius Award, an annual award given in recognition of effective partnering in pursuit of patient safety. She has authored and contributed to a number of publications on topics including the emotional impact of adverse events on patients, families, and clinicians. Linda currently serves on the boards of the Massachusetts Coalition for the Prevention of Medical Errors, the National Patient Safety Foundation and Collaborative for Accountability after Medical Injury. Ms. Kenney is a member of the National Advisory Committee for Taylor Communication and MACRMI (Massachusetts Alliance for Communication and Resolution following Medical Injury).


Continuing Education Credits 

This program is approved for a total of 1.0 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and toward CPHRM renewal.

American Nurses Credentialing Center (CNE)
American Society for Healthcare Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This CNE activity is being offered for 1.0 contact hour. Contact Grecelda Buchanan at 312-422-3984 for more information. The planning committee and speakers have no conflict of interest to disclose.

Verification of Participation/Successful Completion
Live Webinars: CEs are awarded after verification of an individual’s full attendance and successful completion of an online evaluation form (evaluation link provided with handout materials).

For CE certificates, each attendee must provide their NAME or ASHRM MEMBER ID# and EMAIL address.

Contact Grecelda Buchanan at 312-422-3984 for more information.

Click here for more information and to register.

Cancellation Policy
Registration fees, minus a 50 percent cancellation fee, are refundable only if written notice is postmarked no later than 10 business days before the session date. All cancellation and refund requests must be made in writing to: ASHRM, 155 N. Wacker Drive, Suite 400, Chicago, IL 60606; or fax 312-422-4580.