ASHRM Annual Conference Logo

Tuesday, September 27

3:30 PM – 4:30 PM

T-15 Merging Outpatient Groups into your Risk Management Plan
Level: Foundation
Track: Claims & Litigation

Population management in the ambulatory care space is the new frontier in healthcare. For every one patient hospitalized, 300 are seen in the ambulatory care setting. As patient care shifts to more complex ambulatory care organizations, so do the inherent risks associated with providing this healthcare. Panelists in this presentation will review the challenges with managing the different risk management exposures between the inpatient and outpatient settings. Even similar claims (e.g. Failure to Diagnose) can have vastly different root causes and solutions used to mitigate those exposures. In addition, different electronic health record systems between the inpatient and outpatient settings could result in different interventions. Lastly, traditional risk management initiatives have focused on inpatient care, including obstetrics, emergency medicine, and surgery and the operating room. It is the intention of this program to provide guidance in identifying the evolving risks relating to ambulatory care and approaches to successfully address them.


Speakers: Kevin Kelly, Bruce Whitmore, Peter Perdik and Diane Bouffard
Location: 330F-H


T-16 ASHRM RCA Playbook Presentation
Level: Foundation
Track: Clinical/Patient Safety

Have you ever conducted a root cause analysis (RCAs) only to have a like event reoccur sometime later? Risk managers have many demands and leading a successful RCA effort can be exceptionally challenging. Risk managers can create value through the RCA process. In late 2015, American Society for Healthcare Risk Management (ASHRM) released the “Root Cause Analysis Playbook – An Enterprise Risk Management Approach and Implementation Guide.” This session will discuss the unique enterprise risk management (ERM) approach to RCAs along with a review of some of the valuable RCA tools to make today’s risk manager more successful in a credible RCA process. This session will also introduce for the first time the RCA training guides for team members and facilitators that were developed in 2016 by ASHRM’s Patient Safety Task Force.


Speaker: Fran Charney and Faye Sheppard
Location: 230A-C


T-17 Effective Onboarding: A Risk Reduction Tool
Level: Practitioner
Track: Leadership

Effective onboarding is essential to the acclimation and socialization of newly hired healthcare risk management professionals. Their role is critical to the enduring success of the organization given the increase in legal and regulatory mandates, steep learning curve, constant change and uncertainty and greater emphasis on transparency and performance improvement. So the ability to introduce new employees to the organization, to make them productive and effective in the shortest possible time, and to retain them becomes a critical business issue with bottom-line implications.


Speaker: Krishna Lynch and Venus Buckner
Location: 220BC


T-18 Case Law Update 2016
Level: Practitioner
Track: Legal & Regulatory

This presentation will recap case law developments over the past year that are of interest to healthcare risk managers. Subjects will include medical malpractice, emergency medicine, informed consent, confidentiality of medical information and other topics.


Speaker: John West
Location: 330A-D


T-19 Advanced Practice Providers: Enhancing Their Roles, Reducing Their Risks
Level: Foundation
Track: Healthcare Operations

Employment of advanced practice providers (APPs) – such as nurse practitioners and physician assistants – is expected to grow by more than 30 percent by 2022 as clinics, hospitals and post-acute care facilities search for ways to reduce costs, address physician shortages and provide greater access to care. While this expansion of care teams solves some problems, it creates others such as communication vulnerabilities, confusion about scope of practice and potential gaps in oversight. We explore how we can increase the effectiveness of APPs while minimizing risks.


Speaker: Robert Thompson
Location: 230EF


T-20 Measuring Risk Management In Healthcare Workers’ Compensation
Level: Advanced
Track: Risk Financing

Workers’ compensation exposures are often an afterthought compared to medical malpractice for a healthcare entity’s insurance program but most risk managers agree that workers’ compensation losses are more easily controlled. Heavier patients resulting in more lifting injures, hardening insurance markets along with the Affordable Care Act command the attention of risk management. Combined with varying state-specific workers’ compensation benefits and acquisitions and mergers, management may not know where to focus cost control efforts and when additional analysis may be beneficial. Actuarial estimates measure the success of risk management programs and provide insight into losses and opportunities to save money. Questions to be considered are: How does the nature of workers’ compensation losses differ from medical malpractice? What are effective risk management techniques commonly employed to promote better safety? Why is the financial reporting and estimation of the losses critical to risk management and financial wellness?


Speakers: Richard Frese and Mindy Steichen
Location: 230GH


T-21 Sorry, Not Sorry: Tension between Transparency and Liability?
Level: Practitioner
Track: Quality Leadership

No hospital is immune from unintended and unanticipated outcomes. Concern about potential litigation can be a significant deterrent to candid patient communications when these events do occur. This panel is comprised of hospital defense counsel and the Senior Counsel and Associate Senior Counsel from The Johns Hopkins Health System in Baltimore. To start, this panel will discuss the laws, regulations, standards and ethics mandating disclosure of such outcomes to patients in the US; and will address the varying ways in which some states prohibit patients from using evidence of apologies in a lawsuit. There will be discussion of the new 2015 guideline from the UK National Health Service mandating prompt apologies to patients upon discovery of an error causing harm. The panel will share some of their specific experiences with post-error communications that have worsened or improved a hospital's liability position, and will discuss ideas on best practices for clinicians, risk managers and corporate leadership.


Speakers: Marianne Plant, Kimberly Bailey and Deborah Parraz
Location: 220E-G


4:45 PM - 6:15 PM | Sponsored Session

Reduce Risks and Improve Outcomes - Learn from Safety Incident Investigations and Data Analysis - Sponsored Session by Datix

Come to a unique panel and networking session looking at investigations, human error and implementing improvements. Listen, engage and collaborate with key thought leaders where we can all help to drive patient safety and reduce risk. Only ASHRM CEs will be available for this session. Followed by a networking reception.
Location: 230EF

Sponsored Session by Datix