ASHRM Annual Conference Logo

Tuesday, September 27

2:00 PM – 3:00 PM

T-08 Can We Talk? Communication Gaps Cause Patient Harm
Level: Advanced
Track: Claims & Litigation

Information is the currency of safe care, and communication is the vehicle by which that currency is transferred. Safe care hinges on the successful gathering and transfer of information among providers, and between providers and their patients and families. Incorrect or absent information at crucial points in the diagnostic or treatment process can result in serious patient harm. In a recent study of over 23,000 malpractice claims (CRICO 2009-2013) communication was a factor in 30% of the cases. While most organizations recognize the impact of communication issues, do you know what services are most vulnerable or where in the process of care the failures most often occur? Using real case studies, and an audience response system for interactive discussion, this presentation sheds light on the who, what, when, and where of miscommunication (human and electronic) and shares tangible solutions being implemented in organizations actively tackling this complex problem.


Speakers: Dana Siegal and Gretchen Ruoff
Location: 330F-H


T-09 Active Shooter! Assessing Your Organization's Readiness
Level: Practitioner
Track: Clinical/Patient Safety

This session provides information for the enterprise risk management professional to manage risk associated with active shooters. The presentation includes: 1) Items to include on a gap assessment; 2) Actions to address identified gaps such as comprehensive policies, deployment tools and how to craft education; and 3) relationships to have in place to manage shooter risk.


Speaker: Douglas Mitchell
Location: 230A-C


T-10 Communicating Risk to the Multi-Generational Workforce
Level: Practitioner
Track: Leadership

Healthcare leaders communicate with five different generations in today’s workforce. Each generation has significantly different ways of listening, responding, integrating information and acting on all of this. These generations are so different, that generational communication is often referred to as “the new diversity." Successful leaders understand how intergenerational groups of people work together and influence each other. This session will address the generational differences in how people listen, how they are persuaded or influenced and how to operationalize the differences in age and life experiences to accomplish results.


Speaker: Judith Sands
Location: 220E-G


T-12 Transgender Care: Unique Risks, Unique Rewards
Level: Foundation
Track: Healthcare Operations

This program will focus on the unique challenges and enterprise risks associated with caring for transgender individuals. Topics covered will include: a brief overview of the gender and sexual identity spectrum; age specific healthcare challenges unique to this population including an overview of gender dysphoria and other behavioral health challenges, hormone therapy, puberty suppression, and gender reassignment surgery; an overview of recent regulatory activity including litigation; risk management strategies and guidance for providing a safe, appropriate and welcoming environment including: identifying, documenting and addressing gender identity and sexual orientation. The program will close with a brief discussion of the speaker's journey as a risk manager and the mother of a transgendered son.


Speakers: Susan Boisvert and Rebecca Dalpe
Location: 230EF


T-13 Cyber Insurance: Tangible Risks and Virtual Coverage
Level: Practitioner
Track: Risk Financing

The outlook for 2016 is not good. 2016 is already being called the year of the Healthcare Breach. Some claim that one in three Americans will suffer some degree of healthcare privacy breach by the end of 2016. While policies, procedures and software help mitigate risks of electronic breaches, ultimately cyber insurance is the last, best source of protection for healthcare providers. But securing appropriate cyber insurance is easier said than done. Policies on the market lack consistency. Healthcare systems face a steep learning curve as they sort through options, exclusions and limitations. This session will provide a close look at the options and moving parts of cyber insurance policies. Formulas will be used to help healthcare systems determine their cyber exposure. Collateral insurance sources will be examined for overlapping coverage possibilities. By provider the unanalytical framework, this session will help reduce the complexities associated with selection of cyber insurance.


Speaker: Michael Sacopulos
Location: 220BC


T-14 American Society for Healthcare Engineering (ASHE) Reciprocal Session: Keeping Water Safe - Developing a Management Program for Building Water Systems
Level: Practitioner
Track: Quality Leadership

This session will provide an overview of the importance of a water management program. It will review the current utility management requirements for healthcare building water systems and how the recently published standard ASHRAE 188 Legionellosis: Risk Management for Building Water Systems can help develop an effective water management program for these facilities. The session will provide the essential elements of a viable water management program and detail a comparison of the current utility management requirements and ASHRAE Standard 188.


Speaker: Jonathan Flannery
Location: 230GH