ASHRM Annual Conference Logo

Monday, September 26

3:00 PM – 4:00 PM

M-17 Communicating with ConfidenceWorkshop Part2 of 2
Level: Practitioner
Track: Quality Leadership

CRPs are hospital-based programs that change the way medical errors and other types of patient harm are handled. This new approach encourages disclosing any harm to affected patients/families and proactively seeking resolution. Remedies can include offering an apology, an explanation, and, sometimes, compensation. Open communication with patients and families after harm happens is simply the right thing to do. But research suggests that CRPs can also improve patient safety, increase reporting of near misses and errors, reduce claims and lawsuits while providing more rapid settlements for patients, and lower liability expenses. Developed from the real-world experiences of 14 hospitals and AHRQ-funded research, the AHRQ Communication and Optimal Resolution (CANDOR) Toolkit gives hospitals the training and tools needed to apply a CRP. In this session, the presenter(s) will explain CRPs and how the CANDOR Toolkit can help hospitals improve their response when harm happens. Case studies from real-world users will describe the successes and challenges that hospitals have faced in implementing CRPs. The presenter(s) will also describe AHRQ and its role in improving patient safety across the country.


Speaker: Erin Grace
Location: 230GH


M-22 What do you mean They want Metadata?
Level: Practitioner
Track: Claims & Litigation

In medical malpractice cases, Plaintiffs now routinely request various types of electronic discovery including, but not limited to, metadata and audit trails of the medical record. The purposes behind Plaintiffs’ requests vary. However, not being adequately prepared to respond to these requests could be detrimental to the hospital and, in the worst case scenario, could give outside parties direct access to their IT system(s). This session, based on the experience of a multihospital system, will cover a variety of topics pertaining to Metadata.


Speakers: Kathleen Hale, Richard Kidwell, Richard Federowicz and Ron Jones
Location: 330F-H


M-23 Building a Culture of Safety in 15 Minutes or Less
Level: Foundation
Track: Clinical/Patient Safety

Having the time to be proactive for patient safety and providing effective communication are challenges for any size organization. How many times have you as a Risk Manager gone to a conference and learned new ideas but you were unable to implement the action due to limited resources or not having the time? In this session, the presenters will introduce a multi-disciplinary approach to a Safety Huddle consisting of all staff on duty transmitting patient safety information from the grass-roots level to the management team. This session includes effective huddle tools and a demonstration of how it works by watching a hospital huddle video. Effective sharing of information during the Daily Safety Huddle provides an opportunity to reinforce Error Prevention Tools within the organization. The use of error prevention tools enables the organization to hardwire a culture of safety with the ultimate goal of becoming a Highly Reliable Organization.


Speakers: Sandra Underhill and Giselle Krieger
Location: 230A-C


M-24 Legislative & Regulatory Update 2016
Level: Practitioner
Track: Legal & Regulatory

The annual survey of new or changed federal and state legislation and regulations affecting risk managers and the practice of healthcare risk management.


Speakers: Dan Groszkruger and Paul Smith
Location: 330A-D


M-25 Personalized Medicine: Mapping DNA and Risk Management Strategies
Level: Advanced
Track: Healthcare Operations

This session will introduce participants to personalized medicine, defining personalized medicine and pharmacogenetics and providing historical context for this field. The presenters will address both the research and clinical risk implications inherent to personalized medicine. For example, presenters will discuss how personalized medicine impacts the standard of care related to treatment of patients. Finally, the session will identify organizational exposures and provide enterprise risk management strategies for practitioners to take back to their organizations that have or are considering development of a personalized medicine program.


Speakers: Maureen Burke, Julie Radford, Benjamin Solomon and Gity Porjosh
Location: 230EF


M-26 Our Trust Saved Millions! A Five-year Lookback
Level: Practitioner
Track: Risk Financing

Join a Risk Manager, Insurance Broker, and Malpractice Counsel, with 75 combined years of experience, to learn about their role, ongoing journey, and ultimately, financial success, in the transition of a Health System's traditional HPL deductible program to the implementation self-insured trust.


Speakers: Lesli Parker, Brad Gabbard and Brant Poling
Location: 220BC


M-27 It’s About Time: Why Sepsis Should Be on Your Agenda
Level: Foundation
Track: Quality Leadership

Sepsis—when the body reacts to infection with a life-threatening inflammatory response—is an immense but under recognized healthcare problem. It can afflict any patient with any infection, anywhere in the hospital (or out of it). It is equivalent to the number-three cause of death in the United States, yet less than half of U.S. adults have ever heard of it, much less know the signs and symptoms. It can strike unexpectedly, progress quickly, and easily turn deadly. It poses operational, financial, and liability risks to healthcare providers and organizations; in fact, it is the most expensive condition treated in U.S. hospitals. This session will outline the scope of the problem, a personal story (from one of the presenters, herself a sepsis survivor), risk management implications, challenges in addressing sepsis, event data from a Patient Safety Organization (PSO) with a national presence, and strategies that organizations are implementing.


Speakers: Pamela Popp and Josephine Wergin
Location: 220E-G