ASHRM Annual Conference Logo

Monday, September 26

1:45 PM – 2:45 PM

M-16 Approaching Perinatal Safety: How to Avoid Getting Sued…Sometimes!
Level: Advanced
Track: Clinical/Patient Safety

The focus of this session will be to introduce three pathways or general strategies that will assist the risk manager’s approach to a given adverse obstetrical outcome. First, there is “pre-event” need to assure any perinatal unit’s readiness and ability to care for the patient who is or becomes high risk. This is accomplished through an assessment of unit culture, operations, and evidence-based best practices. Multiple bundles, checklists, and triggers will be discussed that help ensure these best practices. Second, there is the immediate need for a real time approach to the delivery of a sick newborn. A checklist for the perinatal team to follow will be discussed. Finally, there is a needed risk management “post-event” approach that will assure appropriate investigation, analysis, and readiness if such an adverse outcome has the potential to become the subject of a lawsuit.


Speaker: Larry Veltman
Location: 230A-C


M-17 Communicating with ConfidenceWorkshop Part1 of 2
Level: Foundation
Track: Leadership

Communicating your way to the Top! Whether you want to communicate your way to the top or if you need to influence the top with your communication this session is for you. It is simply impossible to become a great leader, or to get the attention of leaders, without being a great communicator.  We will share communication traits, which if used consistently, will help you achieve better communication results.  This will include public speaking and presentation skills. It is the ability to develop a keen external awareness that separates the truly great communicators from those who muddle through their interactions with others.  Join us and learn tips that will change your communication credibility the very next day!!


Speakers: Michelle Hoppes and Marsheila DeVan
Location: 230GH


M-18 Suicidal and Violent Patients: Risk Reduction Tips and Strategies
Level: Foundation
Track: Legal & Regulatory

The Affordable Care Act provides an additional estimated 17 million Americans with health insurance. Many of these newly insured patients have a co-occurring mental health illness or substance use that may increase their risk for suicidal/violent behaviors. Patient suicides in the hospital setting are one of the most frequently reported sentinel events to the Joint Commission. Patients with co-occurring mental illness may find themselves in the hospital setting on a non-behavioral health unit. From a liability, regulatory and patient safety standpoint, it is essential that healthcare providers understand how to safely care for patients experiencing both physical illness and also at risk for suicidal and/or violent behavior and recognize risks which may expose the hospital and provider to potential legal or disciplinary action. This session will explore legal and regulatory issues as well as risk reduction strategies when treating patients who have co-occurring mental illness or substance use.


Speakers: Moira Wertheimer and Kristen Lambert
Location: 330A-D


M-19 ERM MedStar Health Malware Event: Response and Reflection
Level: Practitioner
Track: Healthcare Operations

On Monday, March 28, 2016, MedStar Health, the largest health care provider in the Maryland and Washington D.C,  region experienced the largest & most prolonged healthcare malware event to date.  This program will present lessons learned from the impact of this event on a system that includes 4,700 affiliated physicians, 8,700 nurses, 1,100 medical residents, 31,000 associates, and 10 academic and community hospitals.


Speaker: Melanie Osley
Location: 230EF


M-20 You Can Insure What? New Products for Billing Errors
Level: Practitioner
Track: Risk Financing

With the government’s attention on reducing healthcare costs, there has been greater focus on medical billing errors and omissions. Responding to investigations into alleged billing irregularities can result in significant costs for outside auditors, e-discovery vendors and defense counsel. Traditional coverage in Healthcare D&O forms, however, provide a low sublimit and restrictive coverage terms that can leave the majority of this exposure uninsured. The good news is that help is on the way! There are new products and markets willing to provide higher limits, expanded coverage and offer services to help lower the costs of responding to billing investigations and settlements. In this session, you will hear from a Risk Manager of a large healthcare organization, a leading underwriter and a broker/attorney who will share their experiences to help you better understand and manage this risk, and give insight into the future of this rapidly expanding market.


Speakers: Larry Reback, Kelly Webster and Mark Field
Location: 220BC


M-21 AHRQ Reciprocal Session: Honesty is the Best Policy: AHRQ’s CANDOR and the Importance of Open Communication
Level: Practitioner
Track: Quality Leadership

CRPs are hospital-based programs that change the way medical errors and other types of patient harm are handled. This new approach encourages disclosing any harm to affected patients/families and proactively seeking resolution. Remedies can include offering an apology, an explanation, and, sometimes, compensation. Open communication with patients and families after harm happens is simply the right thing to do. But research suggests that CRPs can also improve patient safety, increase reporting of near misses and errors, reduce claims and lawsuits while providing more rapid settlements for patients, and lower liability expenses. Developed from the real-world experiences of 14 hospitals and AHRQ-funded research, the AHRQ Communication and Optimal Resolution (CANDOR) Toolkit gives hospitals the training and tools needed to apply a CRP. In this session, the presenter(s) will explain CRPs and how the CANDOR Toolkit can help hospitals improve their response when harm happens. Case studies from real-world users will describe the successes and challenges that hospitals have faced in implementing CRPs. The presenter(s) will also describe AHRQ and its role in improving patient safety across the country.


Speaker: Erin Grace
Location: 220E-G