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    ASHRM Online Store FAQs


    Login

    Why do I need to log in to the ASHRM Online Store?
    When you log in to the ASHRM Online Store, you gain seamless access to members-only materials on both the ASHRM and American Hospital Association websites. You also can view and change your profile, renew your membership and make an online purchase.

    How do I register for ASHRM’s new enhanced site?
    Please follow these easy steps to register:

    1. Your username is now the e-mail address we have on file.
    2. When you activate your account, a temporary password and new link will be sent to your e-mail address.
    3. Once you log in using the temporary password, you will be prompted to enter a new password.
    4. After updating your profile, click the ASHRM logo to go to the ASHRM website.

    To get started and activate your account, Click Here...

    How do I reset my password?
    If you are already logged in to the ASHRM Online Store, go to the My Account area and click on “Change Password.” If you do not remember your password, select the “Forgot Password” link. An e-mail with a temporary password will be sent to the e-mail address we have on file. If you still experience difficulty, or no longer have access to the e-mail address, please contact ASHRM at ASHRM@aha.org. or (312) 422-3980.

    I am logged in, but cannot access the members-only area. What do I do?
    Only ASHRM members have access to the members-only area of the website. If you are not a member, learn more about membership and join today! If you are unsure of your membership status, please contact ASHRM at ASHRM@aha.org. or (312) 422-3980.

    Contact information

    How do I update contact information?
    To update your contact information, log in to the ASHRM Online Store and click on My Account – My Profile. From here you can click on edit, add or delete for mailing addresses, phone numbers, fax numbers and e-mail addresses. You also can change the location where you would like your membership information sent. Please note, at least one address must be marked as primary.

    How do I update my title and organization?
    Updating your title and organization is very similar to changing your contact information. Log in to the ASHRM Online Store and click on My Account – My Profile. Click on edit next to your title or organization. Enter your new information and the request will be sent to ASHRM. ASHRM staff will update the information.

    Membership information

    How do I join ASHRM?
    To join ASHRM, review the membership categories and proceed to the Online Store. Here you can add your membership to your cart and purchase online. To pay by check, download the application and submit payment to:

    American Society for Healthcare Risk Management (ASHRM)
    P.O. Box 75315
    Chicago, IL 60675-5315


    Where can I find my membership ID number?
    When you are logged into the ASHRM Online Store, your ID number is displayed in the top right corner under your name.

    What is my membership expiration date?
    When you are logged into the ASHRM Online Store, your expiration date is displayed in the top right corner under your name.

    Can I print off an invoice and pay my dues with a check?
    Yes! Log in to the ASHRM Online Store and click on Order History. From here you can print your membership invoice. Please be sure to include a copy of this invoice with your check payment.

    Can I have a membership card mailed to me?
    Sure, but you also can access it immediately through the ASHRM Online Store. To access your card immediately, log in to the ASHRM Online Store and go to My Activity. Here you can see your membership history and print your membership card. If you would like one mailed to you, e-mail ASHRM@aha.org. and we will send one to you.

    Membership Directory

    How can I remove my contact information from the membership directory?
    While being listed in the membership directory is a great way to network with other ASHRM members, you can remove your name by logging in to the ASHRM Online Store. Click on “My Account” and then “Edit Individual Information.” There you can uncheck the “show in member directory” box and you will no longer display in membership directory searches.

    Is there an “advance search” option for the membership directory?
    Yes, the percent sign (%) and the underscore (_) can be used as wildcard characters. The percent sign is for any number of characters as wildcard. The underscore is for a single character wildcard.

    How do I offer feedback for the website and the ASHRM Online Store?
    We are very interested in your thoughts and suggestions for how we can make the website and the ASHRM Online Store both easier and more useful for you. We welcome your comments and will use them to further improve and enhance member services. Please send us your feedback via e-mail at ASHRM@aha.org. or (312) 422-3980.

    Online Store

    For specific questions regarding the Online Store, please reference the Online Store FAQ page.

    Internet browser issues

    For optimal viewing on both ASHRM Online Store and the ASHRM website, we recommend that you use Internet Explorer (version 7 and above). There are many reasons that Internet Explorer could be encountering webpage display problems such as, a problem with the connectivity to your Internet Service Provider (ISP), a firewall blocking your connection or your networking device not functioning properly. To receive additional technical support, contact ASHRM@aha.org.


    To read more about the New ASHRM Online Store, Click Here...