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    HRM Week 2013

    Save the Date! HRM Week 2014 is June 16-20

    Andrew Oppenberg, MPH, CPHRM, DFASHRM

    Andrew Oppenberg
    2013 ASHRM President

    Thank You for Celebrating Healthcare Risk Management Week 2013: Everyone is a Risk Manager
    On behalf of ASHRM’s nearly 6,000 members, I’d like to thank you for celebrating Healthcare Risk Management Week 2013 – a special time of year for risk managers and patient safety professionals as we celebrate our profession and ourselves! This year’s theme, “Everyone is a Risk Manager,” or ERM, acknowledges the vital role that all healthcare workers hold as guardians of patient safety. All healthcare workers are responsible for managing risk—from nurses to physicians to pharmacists, and paramedics to social workers to administrators. ASHRM believes that together, we can help keep patients safe.

    We are all in this together, so be sure you and your team are on the same page as you work to minimize risk and improve patient safety. We honor the outstanding care all healthcare risk managers provide each and every day. We hope you enjoyed this special recognition week. Remember ERM – Everyone is a Risk Manager!

     

    Use HRM Week Resources Throughout the Year

    Although HRM Week 2013 is over, you can use many HRM Week resources all year long, including: Scenarios and Solutions individual flyers and the quick reference flyer, Enterprise Risk Management resources and more.

    Scenarios and Solutions individual flyers

    Scenarios and Solutions quick reference flyer

    Enterprise Risk Management resources and more

    HRM Week Toolkit Items

     

    Relive HRM Week: How Did Your Organization Celebrate?

    North Shore University Hospital of Manhasset, New York celebrated HRM Week with various activities, including: patient safety champion announcements, mock trials focused on risk management, patient safety rounds, a social media discussion focused on risk management and more. To view the full schedule, Click Here.

    ASHRM's HRM Week resources and tools were helpful for the California Department of State Hospitals (DSH) to participate in HRM Week. On June 17, the DSH included an article in the Sacramento e-newsletter “Mental Notes,” which included information about HRM week. And on June 19, the DSH hosted the ASHRM-sponsored Webinar, “Enterprise Risk Management from the Ground Up.”

    ASHRM celebrated HRM Week with other American Hospital Association staffers. We hosted an ice cream sundae bar, gave away HRM Week gifts as party favors and played the "Everyone is a Risk Manager" interactive quiz. Click Here to view the photo gallery.

    We’d love to hear how your organization celebrated! To share your HRM Week activities, send a brief description, schedule and/or photos to Heather Venkatesh at hvenkatesh@aha.org.

     

    HRM Week Scenarios and Solutions

    This year’s Healthcare Risk Management Week theme is “Everyone is a Risk Manager” or ERM. While exploring how we can all work together to help eliminate risk in healthcare throughout HRM Week, we will review a range of scenarios that affect patients, caregivers and healthcare providers.

     

    HRM Week Printable Pieces

    HRM Week Scenarios and Solutions Quick Reference Flyer
    Use this updated HRM Week 2013 Scenario Flyer loaded with valuable tips and solutions to help eliminate some of the most common, preventable serious safety events. You can print this sheet and distribute it to your colleagues throughout your organization, or even send an email and use it as an attachment. Click here to download it now…

    Individual HRM Week Scenarios and Solutions Flyers
    ASHRM created individual HRM Week Scenario Flyers that showcase each of the scenarios featured in ASHRM’s Quick Reference Flyer (above). These five flyers provide quick tips and are perfect for sharing with co-workers by displaying them around your facility (i.e., break/lunch rooms, offices, elevators and other common areas). Click on the links below to download.
    Scenario 1: Utilizing Telemedicine to Reduce Malpractice and Liability while Increasing Patient Safety
    Scenario 2: The Leadership of Nurses and Increasing Patient Safety
    Scenario 3: Helping to Reduce Healthcare IT Risks
    Scenario 4: Helping to Reduce Obstetrical Risks and Increase Patient Safety
    Scenario 5: Maintaining Safe and Equitable Healthcare Facilities

    HRM Week Toolkit Items

    Use these resources to help communicate the value healthcare risk managers bring to all healthcare facilities, and educate others about the HRM profession.

    Tip Card
    ASHRM’s HRM Week Tip Card provides quick notes on how others can become involved in patient safety. Print and distribute this card to co-workers by placing on food trays in the cafeteria, attaching to an email, putting in interoffice mail, or placing on desks and hanging on doors.

    To download the 11" x 17" poster, Click Here.
    To download the 5.5" x 8.5" card, Click Here.

    Power Point Presentation
    Easy to use and already loaded with great content, all you have to do is insert your organization’s information and you’re ready to present HRM Week 2013 to your staff and colleagues! Click here to download it now...

    HRM Week FAQs
    What’s it all about? Our FAQ page defines HRM Week, as well as more about the HRM profession and its vital role in every healthcare organization. Click here to download it now...

    HRM Week Key Messages
    This information sheet provides information on what risk managers do, their role in a crisis, how they help to deliver safe and trusted healthcare, and what the CPHRM credential means. Click here to download it now...

    HRM Week Elevator Speech
    Ever been in the right place and the right time, but didn’t know what to say? This piece provides a dialogue and all the basics for educating your colleagues about the HRM profession. Click here to download it now...

    Overview of HRM Profession
    If you know someone who is interested in learning more about healthcare risk management as a career, this page defines who risk managers are, what they do, how to become a risk manager, where the jobs are, and why someone should choose this career. Click here to download it now...

    Overview of the Certified Professional in Healthcare Risk Management (CPHRM)
    Learn more about the healthcare industry’s premier certification for the risk management profession, the eligibility requirements, exam content, testing procedures and other aspects of the certification. Click Here to learn more...

    NEW! Sample Article for Employee Newsletter
    This article can be personalized and forwarded to your organization’s Communications Department for possible inclusion in an employee newsletter. Fill in the blanks with your organization’s name, planned event and contact information. Click Here for a downloadable version that can be customized.

    NEW! Sample News Release Announcing HRM Week
    A news release will inform the public about healthcare risk management, and what your organization may be doing in the community in recognition of this special week. If your organization has good stats regarding adverse events, or received special recognition or notable accreditation for patient safety, you may want to include that in this news release. Personalize the news release by filling in a date, your location, name of your organization, name and title of person quoted, and contact information.

    The Communications Department of most hospitals and healthcare organizations is responsible for sending out news releases; the following provides them with basic information and a framework. Contact your Communications Department first, to get their input on how best to promote this week. Click Here for a downloadable version.

    Sample Proclamation
    A proclamation is an official government letter to commemorate a special event, such as a designated week. In this case, it honors Health Risk Management professionals during HRM Week. The proclamation highlights your profession’s cause and vital role in healthcare, and may generate media coverage and public recognition for your organization and HRM staff.

    First, go to your Mayor’s office website for contact information. Write a brief letter explaining your request for a proclamation. Members may localize underlined sections below, by Clicking Here for a downloadable, customizable version. Submit both your letter and proposed, localized copy for a proclamation.

    Logos

    Below, you will find links to the HRM Week logo and ASHRM logo to use on any HRM Week promotional materials that you develop on your own.

    HRM Week Logo web version Click here...
    HRM Week Logo print version Click here...

    ASHRM Logo web version Click here...
    ASHRM Logo print version Click here...

     

    ASHRM Programs, Publications & Resources

    New! ASHRM Enterprise Risk Management Resources

    ERM Definition
    Enterprise risk management in healthcare promotes a comprehensive framework for making risk management decisions that maximize value protection and creation, by managing risk and uncertainty and their connections to total value.

    The following terms are used as descriptors to further clarify the definition:

    • Comprehensive framework – organization-wide; broad perspective; covering many domains; emphasizes the importance of the whole and the interdependence of its parts; synergistic effect; discipline; practice; process
    • Value protection – assets and reputation; property and people; patient safety; saving lives
    • Value creation – market share; competition; centers of excellence; financial viability and growth; return on investment
    • Uncertainty – process variability; chaos theory; upside; possibilities and opportunities

     

    Risk Domains | Categories of Risks

    1. Risk domains – Also referred to as categories or areas of risks, are simply a method used to segregate similar risks into manageable groupings. It is one way to sort or classify risks, keeping in mind that many, if not most risks, will fall into several domains. For example, the risk associated with work-related employee injuries is generally grouped with other risks in the Human Capital domain. However, keep in mind that employee injuries have a financial cost to the organization overlapping in the Financial domain. They may also have a regulatory component if mandatory workplace rules are breeched, thereby overlapping in the Legal/Regulatory domain. The use of domains encourages a more comprehensive view of risks, and reminds us that there are risks beyond Clinical/Patient Safety risks.  
    2. Operational – These are risks related to the conduct of the business operation that result from inadequate or failed internal processes, people or systems. The business of healthcare is the delivery of care that is safe, timely, effective, efficient and patient-centered within diverse populations. Therefore, operational risks relate to those risks resulting from inadequate or failed internal processes, people or systems that effects business operations. Included, are risks related to adverse event management, credentialing and staffing, documentation, chain of command, and deviation from practice.
    3. Clinical / Patient Safety – These include risks associated with the delivery (or lack thereof) of care to residents, patients and other healthcare customers. Clinical risks include failure to follow evidence-based practice, mediation errors, hospital acquired conditions (HAC), serious safety events (SSE), retained foreign objects (RFO) and wrong-site surgery.
    4. Strategic – Included in this category, are risks associated with the business focus and direction of the organization. Often included in this domain, are risks linked with brand, reputation, competition, failure to adapt to changing times, health reform or customer priorities. Managed care relationships/partnerships, conflict of interest, marketing and sales, media relations, mergers, acquisitions, divestitures, joint ventures, affiliations and other business arrangements, contract administration, and advertising are other areas generally considered as risk under the category of strategic risk.
    5. Financial – These risks affect the profitability, cash position, access to capital or external financial ratings through business relationships, or the timing and recognition of revenue and expenses. Examples include costs associated with malpractice, litigation and insurance, capital structure, credit and interest rate fluctuations, foreign exchange, growth in programs and facilities, capital equipment, corporate compliance (fraud & abuse), accounts receivable, days of cash-on-hand, capitation contracts, billing, and collection.
    6. Human Capital – This category of risks refer to the organization’s most valuable asset: its workforce. This is an explosive area of exposure in today’s tight labor and economic markets. Included, are risks associated with employee selection, retention, turnover, staffing, absenteeism, on-the-job work-related injures (workers’ compensation), work schedules and fatigue, productivity, and compensation. The focus of human capital risks may also include risks associated with the recruitment, retention, and termination of members of the Medical and allied health staff.
    7. Legal / Regulatory – This area incorporates risks arising from the failure to identify, manage and monitor legal, regulatory, and statutory mandates on a local, State and Federal level. Under this domain, are risks generally associated with fraud and abuse, licensure, accreditation, product liability, management liability, CMS Conditions of Participation (CoPs) and Conditions for Coverage (CfC), as well as issues related to intellectual property.
    8. Technology – These are risks associated with the use of machines, hardware, equipment, devices and tools, but can also include techniques, systems and methods of organization. Healthcare has seen an explosion in the use of technology for clinical diagnosis and treatment, training and education, information storage and retrieval, and asset preservation. Examples also include Risk Management Information Systems (RMIS), Electronic Health Records (HER) and Meaningful Use, social networking, and cyberliability.
    9. Hazard – Included in this category, are risks attributable to physical loss of assets or a reduction in their value. Traditionally, it includes insurable risk related to natural hazards and business interruption. Specific risks can also incorporate risk related to facility management, plant age, parking (lighting, location, security), valuables, construction/renovation, earthquakes, windstorms, tornadoes, floods and fires.

     

    Definition language

    Complementary Descriptive terms

    • Comprehensive Framework

    Organizational-wide
    Holistic
    Broad perspective
    Synergistic effect
    Comprehensive
    Strategic
    Thorough
    Robust

    • Value Protection

    Reduce uncertainty
    Reduce variability
    Duplication
    Separation
    Shield asset
    Efficient use of resources
    Quality outcomes
    Safe practices

    • Value creation

    Increase market share
    Competitive edge
    Financial strength
    Improve ROI
    Increase margins
    Enhance reputation
    Improve satisfaction scores
    Quality outcomes
    Credible
    Respect

    • (Managing) Uncertainty

    Reduce risks
    Eliminate loss
    Promote standardization
    Use of evidence-based practice
    Decrease variability
    View the impact of risk holistically, not in silos (eliminate silo mentality)
    Understand chaos theory
    Eliminate/minimize loss opportunities
    Capture the positive or upside

     

    Programs

    The HRM Certificate Program: Barton Modules
    The HRM Certificate Program: Barton Modules, a cornerstone of ASHRM’s professional development opportunities, covers key aspects of risk management while providing valuable continuing education credits. Leading experts, professional contacts, powerful tools and impactful lessons are just some of the valuable ways in which participants and their employers can benefit from attending the HRM Certificate Program: Barton Modules. Click Here...

    Certified Professional in Healthcare Risk Management (CPHRM)
    Helping You Prepare for the Premier Credential in Healthcare Risk Management and Patient Safety
    The Certified Professional in Healthcare Risk Management (CPHRM), the premier credential for the risk management profession, is administered by the American Hospital Association’s Certification Center, which determines eligibility requirements, exam content, testing procedures and other aspects of the credential and oversees the examination process. Learn More...

    Publications

    Celebrating Over 10 Years of ASHRM Support for Disclosure
    It is a unique world that Healthcare Risk Managers live in; regarded as leaders which can result in periodic public scrutiny. As reflected in the ASHRM vision, we see our role as advocates for safe and trusted healthcare. We recognize that by bestowing the best care to our patients we are also able to provide financial savings to the organizations we serve.

    After a recent article that decried Healthcare Risk Managers as inhibitors of transparent care (Elliott, 2013), ASHRM resurrected the 2003 Monographs with the question:  Are these as relevant today as they were ten years ago?  Do risk managers support a culture of transparency?  A recent peer review of the monographs resulted with a resounding “yes!” 

    Click Here to learn more.

    ASHRM offers a wide range of resources in the ASHRM Online Store to assist in your professional development in healthcare risk management. Check out these NEW ASHRM products:

    • Now Available! ASHRM/AHLA Enterprise Risk Management Handbook for Healthcare Entities – 2nd Edition
      Enterprise Risk Management Handbook for Healthcare Entities addresses the need for and implementation of a comprehensive risk management process and plan that encompasses the entire enterprise and crosses departmental barriers. The coverage begins with an overview of enterprise risk management (ERM) and its evolution.
      Click Here to watch the Video...
      Click Here to purchase yours today!

    More HRM products:

    To view all our products and publications, Click Here

    Resources

    FREE Serious Safety Events (SSE) White Paper
    The focus on preventing SSEs is a top priority for ASHRM, as well as for the U.S. healthcare system. ASHRM created the Getting to Zero initiative to guide its members and the healthcare community in a proactive approach to reduce risks that lead to SSEs and improved patient safety. A key component in this proactive process is to share lessons that providers and risk managers have learned from managing and preventing SSEs. ASHRM explains its Getting to Zero initiative in this white paper series. The first paper in the series sets direction for the following:

    • Common definition for SSEs
    • Rapid identification and prevention of SSEs
    • SSE investigation through a skill-based model
    • SSE measurement techniques to determine the effectiveness of prevention methods, save resources and SAVE LIVES

    Click Here to download ASHRM’s SSE white paper.

    Design Guide for the Built Environment of Behavioral Health Facilities
    Download the newest edition (6.0) of the Design Guide for the Built Environment of Behavioral Health Facilities by James M. Hunt, AIA, NCARB, and David M. Sine, ARM, CSP, CPHRM.

    ASHRM Patient Safety Portal
    ASHRM’s recently updated Patient Safety Portal includes links to valuable tools and resources you can use all year. ASHRM will continue to update the Patient Safety Portal content, and will be your go-to resource for Patient Safety information to help you and your organization drive down serious safety events through ERM – Everyone is a Risk Manager. Together, we can help keep patients safe. Click Here to go to ASHRM’s Patient Safety Portal...

    ASHRM Exchange – ASHRM Members Only Please
    Staying on top of the healthcare risk management field is easier when you use ASHRM Exchange to connect and share with your fellow healthcare risk managers. ASHRM Exchange is a members-only benefit that allows you to network with other ASHRM members and find out about the latest industry news. Log in Today...

    Check back for exciting new HRM week updates! For more information, contact ashrm@aha.org.

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