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Welcome to Healthcare Risk Management Week 2013: Everyone is a Risk Manager

On behalf of ASHRM’s nearly 6,000 members, I’d like to welcome you to Healthcare Risk Management Week 2013 – a special time of year for risk managers and patient safety professionals as we celebrate our profession and ourselves! This year’s theme, “Everyone is a Risk Manager,” or ERM, acknowledges the vital role that all healthcare workers hold as guardians of patient safety. All healthcare workers are responsible for managing risk—from nurses to physicians to pharmacists, and paramedics to social workers to administrators. ASHRM believes that together, we can help keep patients safe.

We are all in this together, so be sure you and your team are on the same page as you work to minimize risk and improve patient safety. To assist you in promoting risk management strategies and information, we developed a variety of materials that you can customize and share with your colleagues. You will find all the tools and resources you need to promote the importance of risk management within your organization - during HRM Week and throughout the year too!

We honor the outstanding care all healthcare risk managers provide each and every day. Enjoy this special recognition week and help spread the word. And remember ERM – Everyone is a Risk Manager!

 

HRM Week, June 17-21!

Register now for the June 19 "Enterprise Risk Management from the Ground Up" webinar

In June, we will celebrate Healthcare Risk Management Week 2013—a special time of year for risk managers and patient safety professionals—a time to celebrate our profession and ourselves! This year’s theme, “Everyone is a Risk Manager,” or ERM, acknowledges the responsibilities that all health care workers have in the critical area of risk management. A comprehensive, organization-wide framework for risk management includes all healthcare employees—from operations, to clinical, to financial and beyond. So, this is the perfect year to get your colleagues involved in this special week. To assist you in promoting healthcare risk management strategies and information, we are developing tools, materials resources and more that you can customize and share with your colleagues.

• HRM Week Interactive Quiz Test yourself and your colleagues with this fun, interactive quiz. When you finish the quiz, remember to enter the drawing for your chance to win a fabulous prize! Click Here...
• HRM Week Scenarios and Solutions These downloadable flyers review a range of scenarios that affect patients, caregivers and healthcare providers. Click Here...
• Register now for the HRM Week "Enterprise Risk Management from the Ground Up" webinar
  Wednesday, June 19, 2013
  noon - 1 p.m. (CT)
  1 - 2 p.m. (ET)
  11 a.m. - noon (MT)
  10 - 11 a.m. (PT)

 

HRM Week Planning Guide, Toolkit, Products & Resources

Everything you need to help make your Healthcare Risk Management Week 2013 celebration a success is at your fingertips!

• Planning Timeline
• June 19 HRM Week Webinar: Enterprise Risk Management from the Ground Up
• HRM Week Interactive Quiz
• HRM Week Scenarios and Solutions
• Printable Pieces – Flyers, Tip Sheets and more
• Logos
• Communication Resources
• Sample Proclamation
• HRM Week Activity Ideas
• How Is Your Organization Celebrating?
• ASHRM Resources & Publications

 

HRM Week Planning Timeline

April-May

• Organize a planning committee and develop a promotional plan for your organization.
• Define your audience(s). Decide if you want to reach beyond your Risk Management department to co-workers, administrators, patients and the local community.
• Contact your organization’s Communications Department for additional ideas or ways they can assist you in promoting HRM Week.
• Schedule speakers and reserve facilities or equipment that you may need for your event(s).
• Promote any special events that you may be offering during HRM Week, such as Lunch-and-Learn sessions, community programs, etc. This may involve notices, emails, memos, posters and/or articles in the employee newsletter.
• Request a proclamation from your local mayor or public official.
• Print any pieces you may be distributing such as tip cards, posters, flyers and more.
• Email and post Save-the-Date notices for the June 19 HRM Week "Enterprise Risk Management from the Ground Up" Webinar!
  Wednesday, June 19, 2013
  noon - 1 p.m. (CT)
  1 - 2 p.m. (ET)
  11 a.m. - noon (MT)
  10 - 11 a.m. (PT)

 

June

• During the first week of June, distribute HRM Week event reminders to your colleagues throughout your facility.
• As it gets closer to HRM Week, display safety tip cards, flyers and HRM Week posters throughout your facility.
• Contact ASHRM to let us know what you’re planning for your event! Email your event ideas to ashrm@aha.org.
• The week of June 17-21
  • Share ASHRM’s HRM Week interactive quiz and e-Tips with your colleagues
  • Distribute HRM Week tip cards and flyers
  • Attend the HRM Week June 19 Webinar with your colleagues!
    "Enterprise Risk Management from the Ground Up"
    Wednesday, June 19, 2013
    noon - 1 p.m. (CT)
    1 - 2 p.m. (ET)
    11 a.m. - noon (MT)
    10 - 11 a.m. (PT)
  • Distribute any promotional items (such as t-shirts, mugs, etc.) you may have ordered.
  • Send out thank you notes/emails to colleagues.
  • Celebrate HRM Week!

 

Late June/Early July

• Prepare an after-event evaluation. Make plans for next year’s events based on this evaluation.
• Let ASHRM know about any special ways you celebrated HRM Week. You can share with other ASHRM members by posting something on the Exchange, or email us at: ashrm@aha.org. Pictures and videos are welcome!

 

June 19 HRM Week Webinar: Enterprise Risk Management from the Ground Up

Register now for the "Enterprise Risk Management from the Ground Up" webinar
Wednesday, June 19, 2013
noon - 1 p.m. (CT)
1 - 2 p.m. (ET)
11 a.m. - noon (MT)
10 - 11 a.m. (PT)

All healthcare facility projects should be designed and constructed to facilitate the safe delivery of care. To support this goal, an interdisciplinary team must develop a safety risk assessment (SRA).

In this webinar, moderated by ASHRM President Andrew Oppenberg, guest speaker Ellen Taylor will review the new Safety Risk Assessment in the 2014 FGI Guidelines for Design and Construction of Hospitals and Outpatient Facilities. ASHRM past-president Michelle Hoppes will present key ERM concepts, while David Sine will explain how improved decision making, the development of methodology for assessing risk and a comprehensive approach to Enterprise Risk Management affect you, your job, your facility, and most importantly, your patients’ safety.

Objectives:
Following this webinar participants should be able to:

1. Describe Enterprise Risk Management
2. Explain the roles of various disciplines in ERM
3. Describe the benefits of ERM

Live Program
$49 per site for ASHRM, ASHE and AHA personal membership group members
$69 per site for Nonmembers

Click Here to learn more and to register today.

HRM Week Interactive Quiz

Take the ASHRM HRM Week 2013 Interactive Quiz for Your Chance to Win!
Test yourself and your colleagues with this fun, interactive quiz. It’s an ideal educational tool to incorporate into Lunch-and-Learn sessions and use during meetings, or provide the link in an email to co-workers to test their healthcare risk management knowledge. When you finish the quiz, remember to enter the drawing for your chance to win a fabulous prize! Click Here to get started.

Sweepstakes Rules
*NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. ODDS OF WINNING WILL DEPEND ON THE TOTAL NUMBER OF ENTRIES RECEIVED. VOID WHERE PROHIBITED BY LAW. Sweepstakes only open to HRM Week 2013 Quiz players who may be ASHRM members or non-members, who are residents of the 50 U.S. or D.C., 21 years and older. Sweepstakes begin on or about 5/31/13 at 1 p.m. Central Standard Time (CT) and end at 11:59 p.m. CT on 6/21/13. Total ARV of Grand Prize: $49.25 (tote, notebook, business card holder, salad shaker set, mug, paper clip tumbler, umbrella). Total ARV of Runner-up Prize: $22.97 (umbrella, electronics case, mug). Subject to full Official Rules.

 

HRM Week Scenarios and Solutions

This year’s Healthcare Risk Management Week theme is “Everyone is a Risk Manager” or ERM. While exploring how we can all work together to help eliminate risk in healthcare throughout HRM Week, we will review a range of scenarios that affect patients, caregivers and healthcare providers throughout the HRM Week.

• Scenario 1: Utilizing Telemedicine to Reduce Malpractice and Liability while Increasing Patient Safety
• Scenario 2: The Leadership of Nurses and Increasing Patient Safety
• Scenario 3: Helping to Reduce Healthcare IT Risks
• Scenario 4: Helping to Reduce Obstetrical Risks and Increase Patient Safety
• Scenario 5: Maintaining Safe and Equitable Healthcare Facilities

 

HRM Week Printable Pieces

HRM Week Scenarios and Solutions Quick Reference Flyer
Use this updated HRM Week 2013 Scenario Flyer loaded with valuable tips and solutions to help eliminate some of the most common, preventable serious safety events. You can print this sheet and distribute it to your colleagues throughout your organization, or even send an email and use it as an attachment. Click here to download it now…

NEW! Individual HRM Week Scenarios and Solutions Flyers
To help you target your campaign, ASHRM created individual HRM Week Scenario Flyers that showcase each of the scenarios featured in ASHRM’s Quick Reference Flyer (above). These five flyers provide quick tips and are perfect for sharing with co-workers by displaying them around your facility (i.e., break/lunch rooms, offices, elevators and other common areas). Click on the links below to download.
Scenario 1: Utilizing Telemedicine to Reduce Malpractice and Liability while Increasing Patient Safety
Scenario 2: The Leadership of Nurses and Increasing Patient Safety
Scenario 3: Helping to Reduce Healthcare IT Risks
Scenario 4: Helping to Reduce Obstetrical Risks and Increase Patient Safety
Scenario 5: Maintaining Safe and Equitable Healthcare Facilities

Tip Card
ASHRM’s HRM Week Tip Card provides quick notes on how others can become involved in patient safety. Print and distribute this card to co-workers by placing on food trays in the cafeteria, attaching to an email, putting in interoffice mail, or placing on desks and hanging on doors.

To download the 11" x 17" poster, Click Here.
To download the 5.5" x 8.5" card, Click Here.

 

Logos

Below, you will find links to the HRM Week logo and ASHRM logo to use on any HRM Week promotional materials that you develop on your own.

HRM Week Logo web version Click here...
HRM Week Logo print version Click here...

ASHRM Logo web version Click here...
ASHRM Logo print version Click here...

 

HRM Week Communications Resource Center

Use these printable resources to help communicate the value healthcare risk managers bring to all healthcare facilities, and educate others about the HRM profession.

Power Point Presentation
Easy to use and already loaded with great content, all you have to do is insert your organization’s information and you’re ready to present HRM Week 2013 to your staff and colleagues! Click here to download it now...

HRM Week FAQs
What’s it all about? Our FAQ page defines HRM Week, as well as more about the HRM profession and its vital role in every healthcare organization. Click here to download it now...

HRM Week Key Messages
This information sheet provides information on what risk managers do, their role in a crisis, how they help to deliver safe and trusted healthcare, and what the CPHRM credential means. Click here to download it now...

HRM Week Elevator Speech
Ever been in the right place and the right time, but didn’t know what to say? This piece provides a dialogue and all the basics for educating your colleagues about the HRM profession. Click here to download it now...

Overview of HRM Profession
If you know someone who is interested in learning more about healthcare risk management as a career, this page defines who risk managers are, what they do, how to become a risk manager, where the jobs are, and why someone should choose this career. Click here to download it now...

Overview of the Certified Professional in Healthcare Risk Management (CPHRM)
Learn more about the healthcare industry’s premier certification for the risk management profession, the eligibility requirements, exam content, testing procedures and other aspects of the certification. Click Here to learn more...

NEW! Sample Article for Employee Newsletter
This article can be personalized and forwarded to your organization’s Communications Department for possible inclusion in an employee newsletter. Fill in the blanks with your organization’s name, planned event and contact information. Click Here for a downloadable version that can be customized.

NEW! Sample News Release Announcing HRM Week
A news release will inform the public about healthcare risk management, and what your organization may be doing in the community in recognition of this special week. If your organization has good stats regarding adverse events, or received special recognition or notable accreditation for patient safety, you may want to include that in this news release. Personalize the news release by filling in a date, your location, name of your organization, name and title of person quoted, and contact information.

The Communications Department of most hospitals and healthcare organizations is responsible for sending out news releases; the following provides them with basic information and a framework. Contact your Communications Department first, to get their input on how best to promote this week. Click Here for a downloadable version.

 

Sample Proclamation

A proclamation is an official government letter to commemorate a special event, such as a designated week. In this case, it honors Health Risk Management professionals during HRM Week. The proclamation highlights your profession’s cause and vital role in healthcare, and may generate media coverage and public recognition for your organization and HRM staff.

First, go to your Mayor’s office website for contact information. Write a brief letter explaining your request for a proclamation. Members may localize underlined sections below, by Clicking Here for a downloadable, customizable version. Submit both your letter and proposed, localized copy for a proclamation.

 

HRM Week Activity Ideas

• Lunch-and-Learn—Presenting an informational or educational program with a lunch is an easy and fun way to engage your co-workers during HRM Week. We encourage you to personalize this event to address specific needs of your healthcare organization.
  • View a customizable template of a PowerPoint Presentation that you can incorporate into your educational/informational program(s).
  • Attend ASHRM’s HRM Week "Enterprise Risk Management from the Ground Up" Webinar with your colleagues, Wednesday, June 19. View it with other co-workers as a part of a Lunch-and-Learn, or as a separate activity.
  • Play the HRM Week Interactive Quiz together! Project it from a computer and take it together at one of these programs.
• Shadowing—Allow other co-workers to shadow Risk Management staff for several hours to allow them to see what your job entails and your integral role in patient safety and healthcare.
• Visible Recognition—Have your Risk Management staff wear HRM Week t-shirts during this designated week.
• Thank Them!—Give your administrators, directors or other employees a pat-on-the-back. Send them thank you notes, and use HRM Week Promotional Items in a raffle or give to key members of your staff. This is a great way to make your organization’s entire team feel a part of the celebrations.
• Celebrate HRM Week June 17-21 and throughout the year!

 

How Is Your Organization Celebrating?

North Shore University Hospital of Manhasset, New York is celebrating HRM Week with various activities, including: patient safety champion announcements, mock trials focused on risk management, patient safety rounds, a social media discussion focused on risk management and more. To view the full schedule, Click Here.

To share your HRM Week activities and ideas, send a brief description, schedule and/or photos to Heather Venkatesh at hvenkatesh@aha.org.

 

ASHRM Programs, Publications & Resources

New! ASHRM Enterprise Risk Management Resources

ERM Definition
Enterprise risk management in healthcare promotes a comprehensive framework for making risk management decisions that maximize value protection and creation, by managing risk and uncertainty and their connections to total value.

The following terms are used as descriptors to further clarify the definition:

• Comprehensive framework – organization-wide; broad perspective; covering many domains; emphasizes the importance of the whole and the interdependence of its parts; synergistic effect; discipline; practice; process
• Value protection – assets and reputation; property and people; patient safety; saving lives
• Value creation – market share; competition; centers of excellence; financial viability and growth; return on investment
• Uncertainty – process variability; chaos theory; upside; possibilities and opportunities

 

Risk Domains | Categories of Risks

1. Risk domains – Also referred to as categories or areas of risks, are simply a method used to segregate similar risks into manageable groupings. It is one way to sort or classify risks, keeping in mind that many, if not most risks, will fall into several domains. For example, the risk associated with work-related employee injuries is generally grouped with other risks in the Human Capital domain. However, keep in mind that employee injuries have a financial cost to the organization overlapping in the Financial domain. They may also have a regulatory component if mandatory workplace rules are breeched, thereby overlapping in the Legal/Regulatory domain. The use of domains encourages a more comprehensive view of risks, and reminds us that there are risks beyond Clinical/Patient Safety risks.  
2. Operational – These are risks related to the conduct of the business operation that result from inadequate or failed internal processes, people or systems. The business of healthcare is the delivery of care that is safe, timely, effective, efficient and patient-centered within diverse populations. Therefore, operational risks relate to those risks resulting from inadequate or failed internal processes, people or systems that effects business operations. Included, are risks related to adverse event management, credentialing and staffing, documentation, chain of command, and deviation from practice.
3. Clinical / Patient Safety – These include risks associated with the delivery (or lack thereof) of care to residents, patients and other healthcare customers. Clinical risks include failure to follow evidence-based practice, mediation errors, hospital acquired conditions (HAC), serious safety events (SSE), retained foreign objects (RFO) and wrong-site surgery.
4. Strategic – Included in this category, are risks associated with the business focus and direction of the organization. Often included in this domain, are risks linked with brand, reputation, competition, failure to adapt to changing times, health reform or customer priorities. Managed care relationships/partnerships, conflict of interest, marketing and sales, media relations, mergers, acquisitions, divestitures, joint ventures, affiliations and other business arrangements, contract administration, and advertising are other areas generally considered as risk under the category of strategic risk.
5. Financial – These risks affect the profitability, cash position, access to capital or external financial ratings through business relationships, or the timing and recognition of revenue and expenses. Examples include costs associated with malpractice, litigation and insurance, capital structure, credit and interest rate fluctuations, foreign exchange, growth in programs and facilities, capital equipment, corporate compliance (fraud & abuse), accounts receivable, days of cash-on-hand, capitation contracts, billing, and collection.
6. Human Capital – This category of risks refer to the organization’s most valuable asset: its workforce. This is an explosive area of exposure in today’s tight labor and economic markets. Included, are risks associated with employee selection, retention, turnover, staffing, absenteeism, on-the-job work-related injures (workers’ compensation), work schedules and fatigue, productivity, and compensation. The focus of human capital risks may also include risks associated with the recruitment, retention, and termination of members of the Medical and allied health staff.
7. Legal / Regulatory – This area incorporates risks arising from the failure to identify, manage and monitor legal, regulatory, and statutory mandates on a local, State and Federal level. Under this domain, are risks generally associated with fraud and abuse, licensure, accreditation, product liability, management liability, CMS Conditions of Participation (CoPs) and Conditions for Coverage (CfC), as well as issues related to intellectual property.
8. Technology – These are risks associated with the use of machines, hardware, equipment, devices and tools, but can also include techniques, systems and methods of organization. Healthcare has seen an explosion in the use of technology for clinical diagnosis and treatment, training and education, information storage and retrieval, and asset preservation. Examples also include Risk Management Information Systems (RMIS), Electronic Health Records (HER) and Meaningful Use, social networking, and cyberliability.
9. Hazard – Included in this category, are risks attributable to physical loss of assets or a reduction in their value. Traditionally, it includes insurable risk related to natural hazards and business interruption. Specific risks can also incorporate risk related to facility management, plant age, parking (lighting, location, security), valuables, construction/renovation, earthquakes, windstorms, tornadoes, floods and fires.

 

Definition language	Complementary Descriptive terms
Comprehensive Framework	Organizational-wide Holistic Broad perspective Synergistic effect Comprehensive Strategic Thorough Robust
Value Protection	Reduce uncertainty Reduce variability Duplication Separation Shield asset Efficient use of resources Quality outcomes Safe practices
Value creation	Increase market share Competitive edge Financial strength Improve ROI Increase margins Enhance reputation Improve satisfaction scores Quality outcomes Credible Respect
(Managing) Uncertainty	Reduce risks Eliminate loss Promote standardization Use of evidence-based practice Decrease variability View the impact of risk holistically, not in silos (eliminate silo mentality) Understand chaos theory Eliminate/minimize loss opportunities Capture the positive or upside

 

Programs

The HRM Certificate Program: Barton Modules
The HRM Certificate Program: Barton Modules, a cornerstone of ASHRM’s professional development opportunities, covers key aspects of risk management while providing valuable continuing education credits. Leading experts, professional contacts, powerful tools and impactful lessons are just some of the valuable ways in which participants and their employers can benefit from attending the HRM Certificate Program: Barton Modules. Click Here...

Certified Professional in Healthcare Risk Management (CPHRM)
Helping You Prepare for the Premier Credential in Healthcare Risk Management and Patient Safety
The Certified Professional in Healthcare Risk Management (CPHRM), the premier credential for the risk management profession, is administered by the American Hospital Association’s Certification Center, which determines eligibility requirements, exam content, testing procedures and other aspects of the credential and oversees the examination process. Learn More...

Publications

Disclosure of Unanticipated Events in 2013
It is a unique world that Healthcare Risk Managers live in; regarded as leaders which can result in periodic public belittlement. As reflected in the ASHRM vision, we see our role as advocates for safe and trusted healthcare. We recognize that by bestowing the best care to our patients we are also able to provide financial savings to the organizations we serve.

After a recent article that decried Healthcare Risk Managers as inhibitors of transparent care (Elliott, 2013), ASHRM resurrected the 2003 Monographs with the question: Are these as relevant today as they were ten years ago? Do risk managers support a culture of transparency? A recent peer review of the monographs resulted with a resounding “yes!”

Click Here to learn more.

ASHRM offers a wide range of resources in the ASHRM Online Store to assist in your professional development in healthcare risk management. Check out these NEW ASHRM products:

• Now Available! ASHRM/AHLA Enterprise Risk Management Handbook for Healthcare Entities – 2nd Edition
  Enterprise Risk Management Handbook for Healthcare Entities addresses the need for and implementation of a comprehensive risk management process and plan that encompasses the entire enterprise and crosses departmental barriers. The coverage begins with an overview of enterprise risk management (ERM) and its evolution.
  Click Here to watch the Video...
  Click Here to purchase yours today!

More HRM products:

• A Guide to Starting a Healthcare Enterprise Risk Management Program includes two e-books. Both titles also are sold separately:
  • ASHRM Self-Assessment Tool for Risk Management Programs and Functions
  • AHLA Enterprise Risk Management for Healthcare: Where and How to Begin
• Risk Management Handbook for Healthcare Organizations (6th edition)
• Enterprise Risk Management Handbook for Healthcare Entities
• CPHRM Exam Preparation Guide
• ASHRM Practical Guidance for Patient Safety Organization Implementation
• Risk Management Pearls on Insidious Intimidation
• Risk Management Pearls on Principles for Developing Safe and Effective Policies and Procedures
• Risk Management Pearls on Informed Consent
• Risk Management Pearls on Disclosure of Adverse Events

To view all our products and publications, Click Here

Resources

FREE Serious Safety Events (SSE) White Paper
The focus on preventing SSEs is a top priority for ASHRM, as well as for the U.S. healthcare system. ASHRM created the Getting to Zero initiative to guide its members and the healthcare community in a proactive approach to reduce risks that lead to SSEs and improved patient safety. A key component in this proactive process is to share lessons that providers and risk managers have learned from managing and preventing SSEs. ASHRM explains its Getting to Zero initiative in this white paper series. The first paper in the series sets direction for the following:

• Common definition for SSEs
• Rapid identification and prevention of SSEs
• SSE investigation through a skill-based model
• SSE measurement techniques to determine the effectiveness of prevention methods, save resources and SAVE LIVES

Click Here to download ASHRM’s SSE white paper.

Design Guide for the Built Environment of Behavioral Health Facilities
Download the newest edition (6.0) of the Design Guide for the Built Environment of Behavioral Health Facilities by James M. Hunt, AIA, NCARB, and David M. Sine, ARM, CSP, CPHRM.

NEW! ASHRM Patient Safety Portal
ASHRM’s recently updated Patient Safety Portal includes links to valuable tools and resources you can use all year. ASHRM will continue to update the Patient Safety Portal content, and will be your go-to resource for Patient Safety information to help you and your organization drive down serious safety events through ERM – Everyone is a Risk Manager. Together, we can help keep patients safe. Click Here to go to ASHRM’s Patient Safety Portal...

ASHRM Exchange – ASHRM Members Only Please
Staying on top of the healthcare risk management field is easier when you use ASHRM Exchange to connect and share with your fellow healthcare risk managers. ASHRM Exchange is a members-only benefit that allows you to network with other ASHRM members and find out about the latest industry news. Log in Today...

Check back for exciting new HRM week updates! For more information, contact ashrm@aha.org.

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