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Ethics code provides strong foundation
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Ethics code provides strong foundation
In 673 carefully chosen words, ASHRM's Code of Ethics and Conduct formalizes the organization's commitment to high standards for its membership.
In 1999, the board decided it was time to review the existing code and make it reflect changes in health care - particularly the increased emphasis on patient safety issues, explains David Stallings, co-chair with Geri Amori of the 2000 Professional Responsibility Task Force. The existing code had not been updated for about five years. "We saw a need for our code to look not only at the organization but also at those we serve: the patients and their families," Stallings says.
The result is a public document that provides "a good foundation for expectations of our members," Stallings adds.
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Following is the ASHRM Code of Ethics and Conduct, as approved Sept. 28, 2001, by the board.
Preamble
The American Society for Healthcare Risk Management (ASHRM) issues this Code of Professional Ethics and Conduct to assist its members in determining ethically appropriate professional conduct and to recognize conduct which does not meet this standard.
While there are diverse professional disciplines represented by the membership of ASHRM, at the heart of each is the responsibility to serve the public trust in the delivery of healthcare. The Healthcare Risk Management Professional must work to safeguard and foster the rights, interests, and prerogatives of patients or others served. The Healthcare Risk Management professional must maintain standards of professional conduct that will serve to withstand the scrutiny of all constituencies served.
The responsibility to the profession
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Practicing the profession with honesty, fairness, integrity, respect and good faith, avoiding conduct which would result in harm to others and promoting conduct which reflects well on the profession;
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Identifying, acknowledging, and disclosing potential conflict of interest;
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Complying with all federal, state, and local laws, regulations, and accrediting standards that impact the delivery of healthcare;
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Conducting oneself as a leader in professional behavior that will merit the trust, confidence, and respect of patients, healthcare professionals and the general public;
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Maintaining and improving professional skills, knowledge and competence;
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Advancing professional standards by supporting risk management research for the evolution of best practices;
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Participating in activities that support and enhance the credibility and dignity of the healthcare risk management profession;
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Maintaining and respecting professional confidences;
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Upholding the mission of the American Society for Healthcare Risk Management; and
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Upholding the integrity of this Code of Professional Ethics and Conduct by agreeing to abide by all rules of conduct prescribed by this Code and by ASHRM's Bylaws.
The responsibility to those we serve
The fundamental objectives of the Healthcare Risk Management Professional are to enhance the overall quality of life, dignity, safety, and well being of every individual needing healthcare services. The Healthcare Risk Management Professional will support these objectives by:
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Respecting the dignity of all individuals by practicing in a non-discriminatory manner;
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Promoting an environment that supports a non-punitive approach to systems improvement;
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Investigating event factors with due diligence so that steps can be taken to reduce the likelihood of similar injury to other patients and to protect the next patient;
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Communicating and disclosing information to patients and, when appropriate, others, honestly and factually;
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Advising employing organizations and/or colleagues when existing policies, procedures or behaviors are inconsistent with this Code;
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Advocating on behalf of patients' rights;
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Using our knowledge and position in ways that enhance fair and honest communication, avoid manipulation, and not take undue advantage of those with whom we have professional interactions other than patients;
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Respecting that patients and their families are equal partners in the healthcare delivery process and entitled to fair, respectful, and equitable treatment and should not be taken advantage of; and
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Disclosing confidential information only when such disclosure is appropriately authorized or when law requires such disclosure.
Conflict of interest
A conflict of interest exists when the Healthcare Risk Management Professional is called upon to serve competing interests. Some conflicts of interest, such as transactions with a former employer or dealings with past business associates, may be acceptable as long as disclosure of the conflict is made to all involved parties. Other conflicts, such as business transactions which inure to benefit of the Healthcare Risk Management Professional or his/her family members at the expense of others, are unacceptable even if disclosure to all involved parties is made. In order to avoid conflict of interest, the Healthcare Risk Management Professional must:
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Exercise good faith in all transactions;
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Avoid any interests, investments or activities which conflict or appear to conflict with the interests of the employer or client;
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Make full disclosure of all facts of any transaction which involves the possible conflict of interest to all parties involved; and
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Avoid accepting gifts or other considerations, which might influence the Healthcare Risk Management Professional's judgment.
A letter to explain new dues schedule
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A letter to explain new dues schedule
Dear ASHRM Members:
At ASHRM, we understand that you have many choices when it comes to your professional development and we continually strive to maximize the benefits you enjoy from your ASHRM membership. As you know, your membership is key to:
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Achieving full potential;
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Staying on top of key issues;
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Learning from the experts;
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Solving everyday problems;
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Growing professionally;
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Getting involved in national level advocacy; and
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Networking with the best.
So that you can plan to keep enjoying these benefits, we want to let you know that the ASHRM membership dues rate will increase effective Jan. 1, 2003. This small increase of $30 represents the first dues increase since Jan. 1, 1998. We hope this advance notice will give you time to budget accordingly. Please note also, that the increased rate will not affect you until you are billed in 2003.
NEW RATES: Regular membership $140, Retired/student membership $85
We are dedicated to offering you top-notch education, first-rate publications, accessible networking opportunities, national level advocacy, professional development and peer recognition, and the many other ASHRM membership benefits.
ASHRM's educational programs offer unique opportunities to learn the latest techniques from the authorities in health care risk management. Our annual conference, Barton Certificate in Healthcare Risk Management (Modules), audio conferences and other special programs are deliberately and thoughtfully designed to meet your informational and educational needs and offer the richest opportunities for networking with more than 4,300 healthcare risk managers.
Your membership dues also keep you informed and on top of key issues with the quarterly Journal of Healthcare Risk Management, bimonthly Forum newsletter, weekly e-News: This Week at ASHRM and the ASHRM Web site Members-Only section, accessible 24 hours a day, seven days a week. Your professional development is of paramount concern and ASHRM membership facilitates networking with your colleagues through our special interest groups, Web site features, searchable membership directory and more.
For more information on ASHRM, go to www.ashrm.org. With questions about membership, contact Stephen Murphy, Manager, Chapter Development and Member Services, at (312) 422-3988, or smurphy@aha.org.
Sincerely yours,
Elizabeth Summy
Executive Director
JCAHO takes new look at staffing issues
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JCAHO takes new look at staffing issues
A new patient-centered approach to assessing staffing effectiveness developed by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) utilizes an evidence-based model that links staffing effectiveness with clinical outcomes, not staffing ratios. This approach relies on the application of clinical/service indicators and human resource indicators as a staffing issues screening tool.
Effective July 1, 2002, Standard HR. 2.1 in the Comprehensive Accreditation Manual for Hospitals will require hospitals to assess staffing effectiveness based on clinical/service (C/S) screening indicators in combination with human resource (HR) screening indicators. Hospitals are expected to have processes in place, as the standard can be scored as of July 2002 and capped at a "3" until January 2003. Staffing effectiveness is also addressed in the Leadership (LD) Chapter and Improving Organization Performance (PI) Chapter.
JCAHO defines staffing effectiveness as "the number, competency, and skill mix of staff as related to the provision of needed services." Examples of approved JCAHO screening indicators include overtime (HR), on-call or per diem use (HR), understaffing as compared to organization's staffing plan (HR), family/patient complaints (C/S), patient falls (C/S) and adverse drug events (C/S).
According to JCAHO, human resource indicators encompass all staff, i.e., direct caregivers (such as nurses) and indirect caregivers (such as pharmacists). JCAHO recommends that hospitals define the inclusion of caregivers in the human resource indicator by the impact, if any, the absence of such caregiver would have on patient outcomes.
General requirements for implementation are:
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A minimum of four screening indicators and the expected performance of each
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Organization-defined indicators unique to the organization beyond the JCAHO list
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A rationale for indicator selection
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Collection and analysis data from indicator selection to identify potential staffing effectiveness issues
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Drill-down analyses for indicators that vary from the expected
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Reports of findings to the leadership of the organization, including actions taken to improve staffing.
To learn more about the new standard, visit the JCAHO Web site, www.jcaho.org/standard/staff_effect_camh.html. Additionally, JCAHO has posted Frequently Asked Questions regarding the standard in the Human Resources section.
-- Krishna Lynch, RN, BSN, MJ
ASHRM JCAHO Liaison Task Force
Chapters can earn special recognition
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Chapters can earn special recognition
The Chapter Recognition Program offers an opportunity to showcase the achievements of ASHRM's chapter community and to advance the field of health care risk management. The program also promotes networking and innovation among chapters.
To participate in the program, chapters are invited to submit a three-page abstract outlining a chapter project undertaken between Jan. 1, 2001 and July 1, 2002. Along with the abstract, contact information for your entry's "point person" should be included.
Participating chapters will also prepare a poster presentation for display at the 2002 Annual Conference & Exhibition, "Safe & Sound in Seattle," in September.
The first 15 affiliated chapters that send in abstracts that are followed by a poster display at the annual conference will receive a check for $100, to be used for chapter purposes, as a thank you for participating in the program. The submission that best presents and achieves submission criteria will receive $500. The poster submission is required for eligibility for either incentive.
Participating chapters are also encouraged to make a short presentation to their fellow chapter leaders at the Chapter Leadership Development Workshop, Sept. 28.
Abstracts are due to ASHRM no later than Aug. 23. No posters should be sent to the ASHRM office. For details, go to www.ashrm.org (About Us/Chapters).
CHAPTER NEWS
KENTUCKY
The Kentucky Society for Healthcare Risk Management (KSHRM) is sponsoring Module I of the Barton Certificate in Healthcare Risk Management Program, Nov. 12 -13 in Lexington. Anyone interested in attending the Module, "Fundamentals of a Risk Management Program," should contact Sherry Maddox at (502) 580-3864 or via e-mail at smaddox@humana.com.
KSHRM offers this alternative to all state chapters and ASHRM members in the event Module I is needed to complete their program and they were unable to attend the June 8 session in Nashville.
MICHIGAN
The Michigan Society of Healthcare Risk Management (MSHRM) held its 23rd Annual Meeting May 22-24 at the Amway Grand in Grand Rapids. Education session topics included patient safety initiatives, physician litigation stress and disclosure of unanticipated outcomes. A golf outing, poster session, motivational speaker, awards presentations and abundant networking opportunities rounded out the program. For details, contact Bonnie Schreiber at bschreib@mhc.net.
NEW YORK
The Association for Healthcare Risk Management of New York, Inc. held its 2002 Annual Conference June 5 at the New York Helmsley Hotel.
CHAPTER CALENDAR
June 27
Philadelphia Area Society for Healthcare Risk Management meeting: "HIPAA: 289 Days and Counting." Speaker: Madelyn Quattrone, Esq., Senior Risk Management Analyst, ECRI.
Contact Cindy Wallace, ECRI, at cwallace@ecri.org.
July 25
Philadelphia Area Society for Healthcare Risk Management: "Pennsylvania Tort Reform: A Legislative Update." Speakers: Melissa Speck, Director of Policy Development, and Lynn Gurski-Leighton, Director of Clinical Services, Hospital & Health System Association of Pennsylvania.
Contact Cindy Wallace, ECRI, at cwallace@ecri.org.
August 23
Deadline to submit abstracts in this year's Chapter Recognition Program.
September 13-14
Virginia Chapter Meeting, Charlottesville.
Contact Anne Wood, at furgursona@drmc.drhsi.org.
September 19
Philadelphia Area Society for Healthcare Risk Management: Fall Conference on Falls. Topics include: "Hospital Patient Falls: Understanding the Problem" and "JCAHO Sentinel Event Alert on Fatal Falls and Tips for Benchmarking Falls."
Contact Cindy Wallace, ECRI, at cwallace@ecri.org.
September 28
ASHRM Chapter Leadership Development Workshop, Seattle.
October 24
Philadelphia Area Society for Healthcare Risk Management: "PASHRM Members Report on Four Presentations from Seattle."
Contact Cindy Wallace, ECRI, at cwallace@ecri.org.
November 12-13
Kentucky Society for Healthcare Risk Management: Module I of the Barton Certificate in Healthcare Risk Management Program, Lexington.
Contact Sherry Maddox at (502) 580-3864 or via e-mail at smaddox@humana.com.
December 5
Philadelphia Area Society for Healthcare Risk Management: PASHRM Players: "Conflict Resolution." Each scenario is followed by a critique from Kathy Mock, Esq., Mylotte, David & Fitzpatrick.
Contact Cindy Wallace, ECRI, at cwallace@ecri.org.
Send chapter news, updates and event listings to Stephen Murphy, Manager, Chapter Development and Member Services, at smurphy@aha.org.
ASHRM UPDATES
Mark your calendars for leadership workshop
The Chapter Leadership Development Workshop will take place Saturday, Sept. 28, prior to the ASHRM Annual Conference & Exhibition in Seattle.
This event is open to chapter leaders including presidents-elect, presidents and past presidents. Invitation letters will be forwarded in the coming weeks to local chapters.
Thanks to all those who responded to this year's chapter leadership survey. The results will be used to develop the program for the workshop.
Do you know who your chapter liaison is?
One of the most rewarding roles for the Chapter Resources Task Force is to work closely with ASHRM chapter leaders. Task force members are available to offer their experience on chapter issues and to help solve issues. In an effort to provide regional coverage to chapter leaders, we have included contact information for your chapter liaison in the Chapters section of www.ashrm.org. To identify your liaison, go to www.ashrm.org/asp/aboutus/liaisons.asp.
For operational issues, such as affiliation agreements, contact Stephen Murphy at smurphy@aha.org; (312) 422-3988.
Barton Modules program changes prompt questions
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Barton Modules program changes prompt questions
News of pending changes in the Modules series of the Barton Certificate in Healthcare Risk Management is prompting questions. Here are some of the most frequently asked, along with the latest answers.
Question: I have taken Module I and am working through the rest. Considering there will be changes in the curriculum in 2003, and assuming I don't finish the current series this year, will I need to retake the first Module or will it count toward the certificate?
Answer: At this time, there are no plans to require anyone to retake Modules in the new curriculum. ASHRM is exploring ways to apply credit for current curriculum Modules toward a certificate of completion in the new curriculum.
Question: When will information regarding the plans for the Module series for 2003 be shared?
Answer: The ASHRM 2002 Modules Task Force is preparing a proposal for the board of directors to approve. The estimated rollout of the new series is expected to take place in late summer or early fall.
Question: How will the Modules content be organized in the 2003 curriculum?
Answer: There will be basic Modules designed for the new risk manager, intermediate ones for the more experienced risk manager, and an advanced Module for the seasoned risk manager. However, anyone is welcome to take the entire series as a way to refresh risk management skills and acquire new ones.
Question: How long will the Modules that I have taken be applicable to the completion of the program? In other words: Will there be an expiration date?
Answer: There are currently no plans to set expiration dates for Modules that have been completed. A crosswalk is being developed to apply Modules to the new structure. Participants will be given five years from the beginning of the new program in 2003 toward completion.
Question: Where and when will the 2003 Modules be given?
Answer: Locations and dates for the 2003 have not been selected. Announcements will be made to the membership this fall.
Question: Will ASHRM again offer Modules back to back?
Answer: Due to the overwhelming popularity of the same site weeklong series offered in 2002, with favorable comments from participants about savings in travel costs, there is a good possibility that future series will be offered in similar packages.
Annual conference brochure updates
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Annual conference brochure updates
A wealth of educational and networking opportunities, an exciting exhibition, on-site CPHRM exam, and more - all will be presented in the beautiful Pacific Northwest during the 2002 Annual Conference & Exhibition.
Once again, ASHRM has drawn a top-notch faculty of thought leaders in health care risk management to tackle matters of vital interest in more than 40 engaging sessions.
The keynote speakers are sure to inspire, as well. The senior vice president of the trauma center closest to the World Trade Center will talk about emergency preparedness. A patient safety director - drawing from personal experience as a practicing MD as well as an insurance industry veteran - will discuss the conflicts risk managers face daily. An author with an anthropological outlook will reveal enlightening parallels between institutional infighting and tribal warfare.
There'll be plenty of less formal networking opportunities, too, either on your own as you meet with new and old friends or with ASHRM's special interest groups. And nowhere else can health care risk management professionals meet with so many providers of useful products and services.
The early bird discount cut-off date is Aug. 9. Register soon at www.ashrm.org.
Continuing Education credits approved
Conference program attendees are awarded continuing education credits from the:
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American Health Information Management Association (AHIMA)
The annual conference program has been approved for 16 continuing education credits for use in fulfilling the continuing education requirements of the American Health Information Management Association (AHIMA).
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Illinois Nurses Association (INA)
The American Society for Healthcare Risk Management is approved as a provider of continuing education in nursing by the Illinois Nurses Association Continuing Education Approver Unit, which is accredited as an approver of continuing education in nursing by the American Nurses Credentialing Center's Commission on Accreditation.
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Healthcare Quality Certification Board (HQCB)
Approval for continuing education hours for CPHQ recertification by the HQCB is pending.
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American College of Healthcare Executives (Category II - Non-ACHE)
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Health Care Compliance Certification Board (HCCB)
The conference is also approved for continuing education credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow). In addition, the conference is approved for credit toward CPHRM (Certified Professional in Healthcare Risk Management) renewal.
Corrections
There are incorrect registration fees in the printed annual conference program. On Page 27, the correct fee for members after Aug. 9 is $650; the correct fee for non-members before Aug. 9 is $725. On Page 30, the correct Module II early bird fee for non-members is $525; the correct Module II regular fee for members is $475. Registrants are advised to use the documents at www.ashrm.org, where the fees are correct.
Also, ASHRM apologizes to keynote speaker Mark A. Kadzielski for the incorrect spelling of his name and firm name in this year's annual conference brochure. Please note that the correct information for Mr. Kadzielski is as follows:
Mark A. Kadzielski, Attorney At Law, Fulbright & Jaworski L.L.P., 865 South Figueroa Street,
Twenty-Ninth Floor, Los Angeles, California 90017-2576.
Phone: (213) 892-9306, Facsimile: (213) 680-4518, e-mail: mkadzielski@fulbright.com
Forum on Health Care Leadership to address nursing issues
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Forum on Health Care Leadership to address nursing issues
Today's nursing leaders are faced with difficult situations. Nurse vacancy rates are pushing 15 percent, nurse dissatisfaction is at an all-time high and there's an unprecedented labor shortage. Moreover, the HCIA-Sachs Institute's 2002 survey found that, industry-wide, hospitals experienced the biggest drop in profits since the study was first conducted.
Good management clearly is more critical than ever. To that end, The Forum on Health Care Leadership will present a program titled "Back to Basics: The Elements of Success" this summer that's expected to draw more than 1,300 nurses, executives, managers, recruiters, staff developers, resource managers and others, as well over 60 other exhibitors. ASHRM is endorsing the program.
Among the topics to be covered are staffing, scheduling, recruitment and retention, adjusting for an aging workforce, developing talented managers and JCAHO standards. ASHRM President Monica Berry is scheduled to speak.
The Forum, which will be held Aug. 17-20 at the Fontainebleau Hilton Resort in Miami Beach, also is calling for poster or abstract submissions. For details on how to share knowledge with key people in the industry at the Forum, call (800) 998-5023 or visit www.healthcareforum.org.
NEW CPHRMS
The Certified Professional Healthcare Risk Managers designation elevates professionals to elite status among peers in an increasingly competitive marketplace.
Congratulations to recent CPHRM achievers:
Barbara G. Bellione, Franklin, TN
Judith S. Block, Brooklyn, NY
Gayle Lea Cobb, Columbia, MD
Nan L. Holland, Clemmons, NC
Brian J. Lasalle, Pennsburg, PA
Tina M. Lowery, Grosse Ile, MI
Lynn A. McCormick, Conroe, TX
Marcus D. Montgomery, Birmingham, AL
Lorraine D. Scrivano, Bloomfield, CT
Randall A. Wick, Mendota Heights, MN
CPHRM Notes
* The CPHRM exam will be administered Sept. 29 at ASHRM's annual conference in Seattle. A study session will precede the exam. For details, visit the annual conference section at www.ashrm.org.
* Please note this addition to the eligibility criteria: Certified Medical Assistant (CMA) (25 points). If you meet this requirement, please write it in on the application form before submitting it for processing. To learn more, visit www.ashrm.org (Education/CPHRM Certification section).
New tools support hospital safety
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New tools support hospital safety
To help hospitals foster a culture of safety, the American Hospital Association has teamed up with the Department of Veterans Affairs National Center for Patient Safety to create a "Strategies for Leadership Toolkit for Improving Patient Safety." Its tools can help hospitals handle care delivery aspects that may be at high-risk for causing patient harm.
For proactive risk assessment, tools address the VA's Healthcare Failure Mode and Effect Analysis (HFMEA) with a video, worksheet and an article contributed by ASHRM. For root cause analysis, a Safety Assessment Code matrix helps prioritize adverse events and close calls based on both actual and potential outcomes, while a set of Triage Cards provides a series of questions to help sort out difficult tasks and prompt teams to identify contributing factors.
To order the "Strategies for Leadership" tool kit (item 166926), contact AHA Order Services at (800) 242-2626.
Address.
ASHRM
One North Franklin
28th Floor, Chicago, IL 60606.
Advocacy/Legislative & Regulatory Agenda.
Contact Pamela Para at ASHRM.
Annual Conference.
Educational sessions, social events, trade exhibition and excellent networking opportunities. Seattle / Sept. 29-Oct. 2, 2002; Nashville / Nov. 2-5, 2003; Orlando/Oct. 17-20, 2004. Call (312) 422-3980.
ASHRM Forum.
Bimonthly bulletin of news and resources for members only. For classified advertising placement or information, call (312) 422-3980. With editorial concerns, contact Joe Pixler at ASHRM.
Audio conferences.
Convenient and cost-effective educational seminars for further education offered via telephone Contact Pamela Para at ASHRM.
Business hours.
The ASHRM office is open 9 a.m.-4:30 p.m. Central Time Monday through Friday. Closed New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (and next day), Christmas Eve and Christmas Day.
Certificate Program.
Five-module, educational program offered regionally. Formally named the Barton Certificate in Healthcare Risk Management Program. Call (312) 422-3980 or visit the Education/Modules section at www.ashrm.org.
Certified Professional in Healthcare Risk Management (CPHRM). American Hospital Association Certification Center (AHA-CC) offers the CPHRM certification to those who pass a proficiency examination. Applications and information may be obtained by calling Applied Measurement Professionals, Inc. at (913) 541-0400. For details about AHA's certification programs, contact Maribeth Casey, AHA-CC Executive Director, (312) 422-3715, mcasey@aha.org.
Chapter Development Assistance.
Written guidelines, forms and informal consultation on procedures for organizing a state or metropolitan health care risk management chapter. Contact Stephen Murphy at ASHRM.
Chapter Rebate Program.
Affiliated chapters receive $10 for each member who joins ASHRM through that chapter. Contact Stephen Murphy at ASHRM.
e-News.
Weekly e-mail news briefing informing ASHRM members of key technical, public policy, regulatory and accreditation issues of interest to the health care risk management profession and related ASHRM advocacy activities. With editorial concerns, contact Stephen Murphy at ASHRM.
Educational Seminars.
Co-sponsored with other professional organizations. Call (312) 422-3980 or visit the Education section at www.ashrm.org.
Fax-on-Demand.
Bulletins on upcoming events, membership, certification program and ASHRM publications, Call (800) PMG-FAX4 / (800) 764-3294 to have items or an index of all items available faxed to you, or visit the Highlights section at www.ashrm.org.
Journal of Healthcare Risk Management.
Peer-reviewed quarterly journal of scholarly articles and research on clinical, legal and financial risk management issues. Circulation of 4,500. For information concerning editorial content and advertising placement, contact Joe Pixler at ASHRM.
Mailing List.
Names and addresses of ASHRM's 4,300+ members are available for rental. Contact Grecelda Buchanan at ASHRM. Member e-mail addresses are not sold.
Membership Directory.
Addresses, phone and fax numbers, and e-mail addresses of ASHRM members accessible to members only. Members can update their own entries. The directory can be found in the Discuss section of the Web site. With technical inquiries, contact Dawn Porter at ASHRM.
Monographs.
Scholarly papers on focused subjects in risk management. Contact Joe Pixler at ASHRM.
Professional Recognition Program.
Created to formally acknowledge individual achievement of professional excellence in health care risk management. Designations are Fellow (FASHRM) for superior achievement and Distinguished Fellow (DFASHRM) for outstanding achievement. Call (312) 422-3980.
Publications.
Books, booklets, conference proceedings and reference articles, all for sale at member discounts. For a catalog or to place an order, call (800) 242-2626 or visit the AHA On-line Store at www.ahaonlinestore.com.
Technical questions about Risk Management.
Contact Pamela Para at ASHRM
Tool kits.
Instructional, informative and adaptable resources on informed consent, physician office risk management and risk management program development. Contact Stephen Murphy at ASHRM.
Web site.
Located at www.ashrm.org.
Updated daily.
With inquiries regarding content, contact Joe Pixler at ASHRM. With technical inquiries, contact Dawn Porter at ASHRM.
STAFF
Grecelda Buchanan
Administrative Assistant
(312) 422-2675
gbuchanan@aha.org
Sara Haase
Manager, Meetings and Exhibits
(312) 422-3983
shaase@aha.org
Stephen Murphy
Manager, Chapter Development and Member Services
(312) 422-3988
smurphy@aha.org
Pamela Para
Director, Professional and Technical Services
(312) 422-3982
ppara@aha.org
Joe Pixler
Manager, Communication and Publications
(312) 422-3987
jpixler@aha.org
Dawn Porter
Manager, Centralized Web Services
(312) 422-3808
ashrm@aha.org
Elizabeth Summy
Executive Director
(312) 422-3989
esummy@aha.org
Kimberly Williams
Administrative Assistant
(312) 422-3979
kwilliams@aha.org
Office fax
(312) 422-4580
