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ASHRM begins 'new world' journey
“Everyone uses a map when looking for the best way to get something done,” says ASHRM 2004 President Jeff Driver, Chief Risk Officer and Director of Risk Management at Stanford University Medical Center in Stanford, CA. “Often known as a ‘mental model,’ a map leads us through a process to successful implementation of a desired action.”
ASHRM’s Board of Directors employs a strategy map to carefully chart the course for the Society’s annual work. In 2004, ASHRM’s strategy map is designed to lead to success in three key strategic goals: 1) organizational development, 2) professional development, and 3) advocacy and representation.
To reach the goal of organizational development, ASHRM leadership will endeavor to present more information regarding operations to ASHRM membership. Sharing this strategy map is just one example of transparency.
For professional development, beneficial new strategic alliances are being forged. Examples of this include partnerships with the American Society for Quality (ASQ) and National Patient Safety Foundation (NPSF) that permit ASHRM to provide special conferences for members and others. The ASHRM-ASQ Quality Institute for Health Care held Jan. 26-28 was well-attended by ASHRM members, and ASHRM will play an important role in NPSF’s conference in May.
In advocacy and representation, ASHRM will continue to build upon efforts begun in 2003 to promote the interests of patient safety, risk financing/claims management and enterprise risk management (everything that is not solely patient safety, risk financing or claims). Exciting new projects and initiatives in these areas will be announced soon.
The work has begun
The year’s symbolic destination is Orlando in October for ASHRM’s 24th Annual Conference – themed “New World, New Approaches.” The journey already is underway for the approximately 150 ASHRM members who volunteered to work on educational and professional development programs and initiatives.
In 2004, most volunteers are serving in Specific Work Opportunity Tactical (SWOT) Teams. Guided and facilitated by ASHRM staff, these project-based groups are approaching a wide variety of patient safety, risk financing/claims management, enterprise risk management or membership services tasks. Their activities are largely project-based; after the task is accomplished, the group will be disbanded.
Some of 2004’s SWOT Teams and their charters include:
Online Education
Project: To complete the content for risk financing online courses.
Audio Conferences
Project: To identify content and faculty for three audio conferences (on patient safety and risk financing topics).
National Patient Safety Foundation Post-Conference Event
Project: To develop a one-day event that links risk management practices and patient safety to NPSF’s annual conference in May.
National Health Care Risk Management Week Educational Event
Project: To identify a topic, content and faculty for an audio conference/Webcast to be presented during NHCRM Week, June 21-25.
Patient Safety Leadership Fellowship Scholarship
Project: To identify and recommend the candidate(s) to receive ASHRM’s scholarship for Health Forum’s National Patient Safety Leadership Fellowship.
Program on Noncollegiate Sponsored Instruction (PONSI)
Project: To review criteria for PONSI, an educational advisory service that links learning experiences to college degrees. The SWOT Team will determine the feasibility of PONSI accreditation for ASHRM’s Modules program and make a recommendation to ASHRM’s Board.
Advocacy
Project: To identify and track strategically relevant legislative and regulatory issues for ASHRM, develop responses and inform and engage ASHRM membership in key advocacy initiatives.
Annual Conference Planning Committee
Project: To plan the 2004 Annual Conference & Exhibition, to be held Oct. 17-20 in Orlando. Responsibilities include keynote and faculty selection, program development and support of conference attendees.
Membership
Project: To plan the chapter development workshop to be held at the Annual Conference by identifying topics and presenters. Review and update the annual membership survey.
National Health Care Risk Management Week
Project: To identify opportunities to promote the NHCRM Week educational program and products. The SWOT Team also will create a kit to help chapters plan events for the week, which can raise awareness of the value of risk management.
Journal Editorial Review Board
Project: To review manuscripts submitted for publication in ASHRM’s Journal of Healthcare Risk Management and recommend potential articles and authors.
Journal Author Excellence Award
Project: To review articles published in the past year and select the winners.
Pearls for Nurses
Project: To prepare a booklet that provides risk reduction tips for nurses. The SWOT Team will explore collaborating with AORN on content and co-marketing. The booklet will be released in advance of the Annual Conference.
Monographs
Project: To identify topics and authors for monographs on timely risk management topics. At least one will cover a patient safety topic and one will cover a risk financing/claims topic
Risk Management Handbook Format
Project: To brainstorm about alternative formats for future editions of the Risk Management Handbook that will accommodate its growing size. The SWOT Team will present a proposal for Board consideration.
Additional SWOT Team projects will be commissioned during the year, using volunteers who answered the 2004 Call for Participation.
Also, volunteers are serving on committees that are mandated by ASHRM’s bylaws: Finance, Ethics and Bylaws. Nominating committee members were elected by members last fall.
2004-2006 Strategy Map
ASHRM 2004 Program Calendar
Click here to view 2004 Program Calendar
CPHRM prep sessions, onsite exam set
The first of ASHRM’s Certified Professional in Healthcare Risk Management (CPHRM) Examination Preparation Sessions will be held April 29 in Chicago.
The CPHRM credential exam prep session will provide guidance through the hurdles of preparing for the CPHRM exam. The Chicago session will be led by Monica Berry, BSN, JD, LLM, DFASHRM, CPHRM, Regional Director, Risk Management, SSMHC of Wisconsin (St. Marys Hospital Medical Center) in Madison, and Joyce Benton, RN, MSA, ARM, CPHRM, LHRM, DFASHRM, Risk Control Consulting Director, CNA HealthPro, McDonough, GA.
Study session includes continental breakfast, lunch and a copy of the CPHRM Study Guide (3rd Edition). Registration and breakfast begins at 8 a.m. CT, with the session running from 9 a.m.-3 p.m.
The session will be held at the Hotel InterContinental, 505 N. Michigan Ave., on Chicago’s Magnificent Mile. Register online at www.ashrm.org. Discounted room rates are $145 single/double main building guest room, $170 single/double historic tower guest room. Reservations must be made at (800) 628-2112 by April 3 to receive the discounted room rates (ask for the ASHRM room block).
The CPHRM is a professional designation that is awarded based on participants meeting eligibility requirements and passing an examination. For details about the CPHRM designation, download the CPHRM Candidate Handbook from the AHA Certification Center via www.ashrm.org (click on the CPHRM logo at the bottom of the page).
Presented in Chicago with modules
The April 29 CPHRM Exam Prep Session is scheduled in conjunction with modules of the Barton Certificate in Healthcare Risk Management Program. The Essentials and Advanced Forum Modules will be held April 26-28 at the Hotel InterContinental, enabling CPHRM Exam Prep Session-takers to get the most out of their trip to Chicago. (Applications will be held April 28-30.)
While completion of the modules can be applied toward eligibility for the CPHRM examination, modules completion is not a requirement for the CPHRM designation. However, participants have found that the modules series content helps them prepare for the CPHRM exam because modules content is pertinent to the CPHRM exam.
For details on the modules program, visit the Barton Certificate Modules page www.ashrm.org (Education section) or call (312) 422-3980.
Prep session to precede onsite exam in Orlando
ASHRM’s second CPHRM Exam Prep Session is scheduled for 9 a.m.-3 p.m. ET at the Marriott World Center in Orlando during the Annual Conference & Exhibition. The session will precede an on-site pencil and paper version of the CPHRM examination, which will be offered on Oct. 20. This is the first time an on-site exam has been offered since 2002. Details will be announced in ASHRM Annual Conference & Exhibition materials in May.
Air travel
United Airlines is the official airline for all ASHRM education events. Call United toll-free at (800) 521-4041 to book your reservations and receive an additional 5% discount off any published airfare from first class to the lowest applicable discount, or a 10% discount off the unrestricted, fully refundable coach fares. United Airlines also offers an additional 5% discount off tickets purchased at least 30 days in advance of travel.
Discounts also apply on United Express and United code share flights operated by US Airways, US Airways Express and Air Canada.
Call United’s Specialized meeting Reservations Center at (800) 521-4041 between 7 a.m. and 9 p.m. CT to obtain the best fares and schedule information. Refer to meeting ID number 502CM.
NEW CPHRMS
The Certified Professional in Healthcare Risk Management designation provides a credential based on a solid assessment that verifies a broad-based knowledge of risk management. Certification elevates professionals in an increasingly competitive marketplace. For details, call the AHA Certification Center at (312) 422-3715.
Congratulations to recent CPHRM achievers:
Anne L. Aughinbaugh, Summerfield, NC
Mary Kay Battafarano, St. Louis, MO
Sanford Morton Bragman, Fairview, TX
Donna J. Bright, Scottsdale, AZ
Deena M. Buffington, Loves Park, IL
Julie Louise Bushmaker, Whitehall, MT
Rebecca L. Crain, Dearborn, MI
Miranda L. Felde, San Diego
Linda Susan Fish, Davenport, IA
Pam Hanson, Miles City, MT
Deborah Hemstock, Temecula, CA
Sue Hylton, Maumelle, AR
Judy L. Johnson, Vincennes, IN
Lisa Clontz Mears, Elkin, NC
Pamela Anne Mosca, Bloomingdale, NJ
Ann L. Reichert, Blandford, MA
Kathryn V. Scanlan, Clayton, CA
Marie Frances Schumacher, Bettendorf, IA
Diane M. Stafford, Panorama City, CA
Barbara Ann Stemmer, Grosse Pointe, MI
Reba Shawn Stephens, Inverness, FL
Deanna L. Tarnow, Walnut Creek, CA
Kathleen M. Tulipana, Lenexa, KS
Denise Lynn Winiarski, Grosse Pointe, MI
The Certified Professional in Healthcare Risk Management designation is offered through the American Hospital Association Certification Center.
Updated CPHRM Examination Study Guide now available
The newly released CPHRM Examination Study Guide (3rd Edition) covers exam content in a flexible format to meet the needs of anyone who has not yet purchased a Study Guide or does not plan to take a CPHRM Examination Preparation Session. Much of the content was adapted from the new Risk Management Handbook for Healthcare Organizations (4th Edition). Also, practice tests in the Study Guide correspond with the CPHRM content outline. Study Guide users generally review the material in the Study Guide, take the practice exams, and determine which areas they should review further by using the Risk Management Handbook.
The Study Guide is available for purchase via the www.ashrm.org at an ASHRM member price of $50. Call (800) AHA-2626 and ask about item 178836.
Monographs cover disclosure
ASHRM’s three-part monograph series on the topic of disclosure was completed in February. With the publication of “What Works Now and What Can Work Even Better,” the trilogy concludes a discussion of disclosure’s most compelling issues.
Part 1 –“The Next Step in Better Communication with Patients” – provides an overview of the evolution of disclosure since 2001. It covers the initial impact of the Joint Commission’s Patient Safety Standards inaugurated in 2001, the psychological and legal barriers to open communication, and models used by different organizations to address the issue of disclosure as part of the communication process.
Part 2 – “Creating an Effective Patient Communication Policy” – presents the core elements of a policy and the key considerations for the writing and implementation of an effective policy in a variety of settings. In addition, the monograph addresses key legal considerations regarding the development and use of a policy.
Part 3 – “What Works Now and What Can Work Even Better” – is provided as a communication guideline for those who may be involved in the disclosure process. It looks at components of effective communication about an unanticipated outcome, considerations for each of those components and the unique perspectives that must be taken in various clinical settings. It is intended as a basic review of the skills required to communicate effectively with patients and families after an unexpected result.
Although these monographs are focused on communication about unanticipated outcomes, they can provide guidance for development of policies, infrastructure and training programs for all communication with patients.
The series of monographs on disclosure was produced by ASHRM’s 2003 Monographs Task Force. Geri Amori is principal author of all three parts, with assistance of a number of expert ASHRM volunteers.
For a limited time, monographs may be freely downloaded as PDF files at www.ashrm.org (center column of the home page, under “Risk Management Resources”). They may be redistributed as long as they are reprinted in their entirety and without alteration.
Click here to view Monographs
