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Webinar

Insidious Intimidation: The Underestimated Threat to Patient Safety
Original program date: June 16, 2010

Purchase as an online course with credits

Program

Intimidating and disruptive behavior can occur at any level in a healthcare organization. Often, the more subtle forms of intimidation – insidious intimidation – are harder to recognize and address than overt ones.

Insidious intimidation poses a significant risk to patients, as recognized by the Joint Commission in a 2008 sentinel event alert titled “Behaviors that Undermine a Culture of Safety.” Nevertheless, organizations continue to struggle with this dangerous behavior.

In this program, two key experts reveal how organizational systems enable insidious intimidation and tell how to recognize the threat. Approaches to raising workplace awareness so healthcare leaders can empower employees at all levels to stand up for change are further discussed.

Learning Objectives

By the end of this self-study learners should be able to:

• Describe behaviors associated with insidious intimidation in the workplace.
• Identify how organizational systems issues potentiate and perpetuate insidious intimidation.
• Examine options for handling insidious intimidation and how to affect positive change within an organization.
  

Speakers

Geri Amori, Ph.D., ARM, CPHRM, DFASHRM
Senior Director, Professional Development and Education
The Risk Management & Patient Safety Institute, Shelburne, VT

• Develops and coordinates professional development/education programs for insurers, brokers, and healthcare organizations
• Promotes development of communication skills in administrators, workers, and consumers

Terie Zimmerman, RN, BSN, JD, ARM, CPHRM, DFASHRM
Principal
Theresa Zimmerman Consultants, Springfield, MO

• 2010 President of ASHRM
• Formerly patient safety officer with Catholic Healthcare Partners
• Special interests include risk management, patient safety, legislative and regulatory issues, and research.

Purchase

Online CE course: $99
Click here to purchase.

Continuing Education Credits

Illinois Nurses Association

The American Society for Healthcare Risk Management is an approved provider of continuing nursing education by the Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

• This CNE activity is being offered for 1.0 contact hour.

American Hospital Association

This program is approved for contact hours toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and toward CPHRM (Certified Professional in Healthcare Risk Management) renewal.

• This activity is being offered for 1.0 contact hour.

Verification of Participation/Successful Completion
CEs are awarded after verification of full attendance and successful completion of an online evaluation form (provided after the program) and quiz.  For CE certificates, each attendee must provide name or ASHRM member ID and e-mail address.