1.0 hour of Continuing Medical Education (CME) credit awarded for each concurrent session, click here for more details.
M-01
Approaching Perinatal Injury: Three Checklists for the Risk Manager
When a perinatal injury to a mother or newborn occurs, it is critical to take steps anticipating potential litigation. The speaker will review three checklists to assist in this preparation: 1) a general checklist addressing potential systemic issues that may have contributed to the event, 2) a checklist capturing critical information immediately after the event, and 3) a checklist preventing future perinatal events. Recently introduced guidelines, medical literature and case review will verify the checklists.
Objectives: Approach perinatal injury in an organized fashion providing a detailed analysis of the event. Guide the perinatal team in gathering critical information immediately after an injury. Guide the implementation of programs to prevent future perinatal injury.
Larry Veltman, MD
Risk Management and Perinatal Safety Consultant
Portland, Ore.
Phoenix Convention Center, Room 131
M-02
“But You Should Have Known!” Risk Managing Trigger Tools
Trigger tools alert staff to emerging clinical risks, but also may unleash a variety of risk exposures, including liability claims, regulatory scrutiny, accreditation entanglements and quality reviews by private payers. The speakers will offer strategies to transform trigger tools into useful drivers for patient safety and risk mitigation.
Objectives: Describe trigger tool models and how these tools are applied in clinical healthcare risk management. Explain risk exposures involving trigger tools. Describe strategies for avoiding trigger tool risk exposures.
Fay Rozovsky, JD, MPH, DFASHRM, Dr. PH (honorary)
The Rozovsky Group, Inc.
Bloomfield, CT
Kathy Connolly, RN, MSEd, CPHRM
KT Connolly & Associates, LLC
Charlotte, N.C.
Phoenix Convention Center, Room 122
M-03
For your convenience this session is also
offered on Tuesday from 11:00 AM-12:00 PM
Workplace Violence: One System’s Story
Hospitals, once considered safe havens, must today deal with the reality that violence can occur anywhere. As part of the organization’s enterprise risk management program, the risk manager must ensure that the hospital has the necessary protections in place. Last September, Johns Hopkins Hospital experienced workplace violence at its worst when an armed gunman injured and killed people on the floor. The immediate responses of the clinicians and patients, as well as the security and facilities staff members, have been analyzed and assessed. This in-depth analysis revealed the strengths and weaknesses of the plan that was in place. We would like to share our experiences with you.
Objectives: Attendees will understand and be able to articulate the scope and depth of workplace violence. They will receive tools to assess their organization for security risks and learn to create a comprehensive plan to address the risks associated with their workplace.
Lauree Barreca, RN, JD
Margaret Garrett, MED, JD, CPHRM
The John Hopkins Health System
Baltimore
Phoenix Convention Center, Room 132
M-04
Integrated Risk Assessment: Compliance-Risk-Quality-CRQ
Integrated risk assessment enables enterprises to focus risk mitigation, control efforts and resources on material risks. This session will review the use of a practical Excel tool to assess integrated risk exposure, and discuss efficiency and value as they’re related to assessing risk. Examples will include quality-risk-compliance assessments (CRQ), formulas, sample graphics and reporting formats for boards and leaders (such as dashboard summaries).
Objectives: Use an integrated standardized assessment tool to identify and mitigate enterprise risk. Quantify risk in terms of control risk and residual risk. Present a dashboard review of risk to executives and board.
Liz Johnson, MT(ASCP), MBA, CHC
University Hospitals and Health Systems
Cleveland
Phoenix Convention Center, Room 124
M-05
Managing Risk, Liability and Loss of Reimbursements for HAIs
Tremendous changes have occurred in the area of HAI liability, resulting in a loss of reimbursement and increasingly burdensome legislation for acute as well as ambulatory care facilities. This program will identify key elements of those changes and then focus on best risk management practices, policies and procedures to achieve regulatory compliance, improved reimbursements, and a reduction in liability. The session speaker will propose solutions to computerization problems, the emerging liability pertaining to HAI intervention bundles, and the failure to comply with inadequate/poorly defined legislation. Finally, he will describe the use of an insurance mechanism to recoup loss of reimbursements.
Objectives: Identify the recent legislative, legal and reimbursement changes with respect to HAIs. Develop and implement policies and procedures to reduce liability/improve reimbursement. Create viable solutions to poorly defined HAI legislation and emerging HAI data/bundle liability.
Russel Nassof, JD
RiskNomics
Scottsdale, Ariz.
Phoenix Convention Center, Room 129
M-06
Patient Safety Organizations (PSOs): Making it Work
Is your organization preparing to form its own PSO or planning to join one? The Patient Safety Act, which establishes PSOs, provides legal privilege and confidentiality to all healthcare providers who choose to participate. The Act provides numerous benefits, but the details are complex. Speakers in this session discuss key considerations associated with an organization’s decision to build its own or buy into a PSO including: planning, design, execution, leadership and physician engagement, credentials, cost, regulatory hurdles and value. The speakers highlight lessons learned and disseminated by PSOs to improve patient safety, reflect on their decision- making process to either form or join a PSO, and re-examine what to look for when evaluating a PSO.
Objectives: Understand the role of PSOs in healthcare reform legislation. Develop criteria for your organization’s decision-making process with respect to PSOs. Learn about approaches to patient safety gleaned from PSOs.
Ronni Solomon, JD
ECRI Institute
Plymouth Meeting, Pa.
Jason Adelman, MD, MS
Montefiore Medical Center
Stacy W. Prince, RT, JD
Adventist Health System
Winter Park, Fla.
Phoenix Convention Center, Room 125
M-07
For your convenience this session is also offered on Tuesday from 4:15-5:15 PM
Protecting Your HCO: Know Your ACO’s Risks and Impacts
Healthcare Organizations may elect to participate in or even form their own Accountable Care Organizations to take advantage of the Shared Savings Program mandated by the Patient Protection and Affordable Care Act of 2010. An ACO will significantly change the risk profile of a HCO and may require additional insurance coverage to address new exposures. The speakers will share strategies for addressing the many risks, the potential impact of these risks and mitigation techniques that risk managers must consider when performing due diligence on the formation of an ACO.
Objectives: State three potential risks associated with forming and operating an ACO. Describe three essential insurance/risk transfer techniques for addressing ACO exposures. Educate senior leadership on the top two potential risk impacts and recommend treatments for each.
Deana Allen, CPHRM, ARM, AIC
Mary Botkin, ARM
Willis
Atlanta
Phoenix Convention Center, Room 126
M-08
Living Without a Pulse: Managing VADs in Your Hospital
Approximately 7.5 million patients in the United States suffer from heart failure. Of these, 75,000 to 100,000 have end stage heart failure, are under the age of 75 and are candidates for heart transplantation. As only about 2,100 hearts are available annually for transplant, the majority of these patients should be considered for long-term mechanical circulatory support. Newer devices allow patients to travel, work and lead nearly normal lives. Problems with heart transplant patients are likely to present to non-implanting hospitals. In order to care for these patients properly until transfer to an implanting hospital can be arranged, all hospitals should have policies and procedures for the management of patients with left ventricular assist devices (VAD). This session will review common VAD emergencies and suggest ways that non-implanting hospitals can manage risk
Objectives: Describe the most common problems likely to be encountered after discharge from the implanting hospital. Describe the resources necessary to provide emergency care to MCS patients. Describe the problems unique to MCS patients undergoing medical care for non-cardiac problems.
John M Herre, MD, FACC,FACP
Professor of Medicine
Eastern Virginia Medical School
Medical Director, Advanced Heart Failure
Sentara Healthcare
Norfolk, Va
Phoenix Convention Center, Room 128
M-09
E-Discovery: Updates, Examples and Tools for Health Care Providers
The proliferation of electronically stored information, including electronic medical records, in the health care industry has made it necessary for healthcare providers to consider new challenges and efficiently manage new risks. This presentation will define the scope of electronically stored information and provide an overview of the Federal Rules of Civil Procedure relating to E-Discovery. It will include a discussion of legal authorities and real world e-discovery examples, and provide healthcare providers with tools for developing a framework to address e-discovery issues.
Objectives: Identify the scope of electronically stored information. Identify the risks posed by e-discovery and practical steps to minimize such risks. Grasp the cross discipline approach for that is needed for managing electronic records in risk management.
John Serpe, JD
William Whitaker, JD
Serpe, Jones, Andrews, Callender & Bell, PLLC
Houston
Phoenix Convention Center, Room 131
M-10
Social Media in Healthcare: Friend or Foe?
Facebook, Twitter, YouTube and other social media sites are changing the way employees interact and communicate, forcing healthcare leaders to consider a new set of risks. During this session, participants will learn about the evolving risks surrounding social media and gain practical tips to help them develop an organizational social media policy.
Objectives: Describe social media and learn how it is used in the healthcare setting. Identify the risk and legal issues that have evolved with social networking in the workplace. Discuss techniques to reduce social media-related liability.
Gwen Stokes, BSN, MPH, CPHQ, CPHRM, FASHRM
Pauline Barry, BSN, MPS, FASHRM, CPHRM
Allied World Assurance Company
Farmington, Conn.
Phoenix Convention Center, Room 124
M-11
Strategic Planning: A Process to Improve Patient Safety
Healthcare organizations today are experiencing constant changes and challenges in the delivery of safe patient care. Risk management professionals must remain knowledgeable about current and future trends that impact the success of their organizations. Integrating risk management and patient safety goals into the strategic planning process is critical in proactively supporting and guiding the organization toward successful achievement of its future goals. This session will demonstrate interactive exercises used to apply strategic thinking and planning to achieve risk management and patient safety goals.
Objectives: Describe the strategic thinking process. Analyze the strategic planning methodology. Apply the principles of strategic planning to risk management and patient safety goals.
June Leigh, RN, MS, ARM, CPHRM, DFASHRM
CNA
Chicago
Phoenix Convention Center, Room 132
M-12
Case Law Update
This session will review new cases and updates in the law of medical malpractice, informed consent, emergency medicine, negligent credentialing, vicarious liability and other cases of interest to health care risk managers.
Objectives: Discuss new cases in the law of malpractice, informed consent and credentialing.
John West, JD, MHA, DFASHRM, CPHRM
Chartis Insurance
Atlanta
Phoenix Convention Center, Room 122
M-13
For your convenience this session is also offered on Monday from 3:00-4:00 PM
RCA: A 21st Century Approach
Since it was adopted by the healthcare industry in the mid-80s, RCA methodology has not evolved appreciably. This session will provide an overview of how portal technology can be used to improve the RCA process and reduce the number of required meetings. It also will detail methods for improving participation, streamlining record-keeping and report generation, and allowing for remote participation of key non-employed team members and off-shift workers. The speakers will teach you how to safeguard sensitive information while allowing for on-demand access by appropriate individuals.
Objectives: Identify three barriers to participation in the RCA process by front line clinical staff. Understand how portal technology enhances collaboration. List five ways in which portal technology can improve the RCA process.
Grena Porto, RN, MS, ARM, CPHRM, DFASHRM
QRS Healthcare Consulting, LLC
Hockessin, Del.
Eric Stein
Proactive Performance Solutions
Newark, Del.
Phoenix Convention Center, Room
129
M-14
Risk Management Between the Hospital and Hospital-Owned Physician Practice
IASIS Healthcare set out to develop a framework for our hospitals and physician practices to approach risk management so all risk activities are aligned. Out of this initiative, activities became seamless across the continuum of care. This continuity has fostered unprecedented system insight into areas of risk, risk financing, risk transfer and cultural barriers to removing risk. This presentation reviews the insights we gained and includes an enterprise-wide review of: 1. the operational and risk structure from physician offices to the hospitals, 2. risk management, risk transfer and risk financing successes and challenges, and 3. provider and staff challenges when integrating risk activities.
Objectives: Define two ways to approach enterprise risk management in the hospital-owned physician practice. Define three challenges that require conquering in an integrated hospital and physician practice setting. Cite three avenues to conquer challenges in an integrated hospital and physician practice setting.
Doug Mitchell
Patricia Scott
IASIS Healthcare
Franklin, Tenn.
Phoenix Convention Center, Room 125
M-15
Understanding Coverage Language: What a Risk Manager Really Needs to Know
As professional and general liability claims become more complex, it is increasingly important that a risk manager be comfortable reading and interpreting insurance coverage language. This session will look at specific coverage language examples, including case studies with examples of coverage expansion, conflict identification and several new challenges arising for self insured entities.
Objectives: Review coverage definitions found in professional and general liability policies. Identify coverage provisions that may apply to specific case examples. Review policy language while identifying conflicts, duplication and gaps in coverage. Prepare a checklist for policy language review on the risk manager's own program.
Robert Blasio
Western Litigation Inc.
Houston, Texas
Kara Knowles
Western Litigation Inc.
Denver, Colorado
Phoenix Convention Center, Room 126
M-16
Captives for the Healthcare Industry:
Why You Shouldn't Trust Your Captive Manager - A Captive Manager's Perspective
The use of captives and other forms of self-insurance tools has grown within the healthcare industry. While captive managers often present the benefits of a captive formation, less attention is given to the issues of taxation and adequate reserving. The speakers will give an in-depth and balanced overview of captive feasibility. They will discuss the conceptual basics and the potential benefits to commercial businesses, associations and not-for-profits, but with a specific focus on the initial feasibility considerations. Captives are not for everyone, so the presenters will provide interested parties with questions they should be asking when considering the use of captive structures. Many captives fall into difficulties as a result of taxation or cash-flow issues, so the presenters hope to help attendees understand why independent, third-party advice is a necessity, not a luxury.
Simon Owen
Folio Insurance Management Limited
British Virgin Islands
Marn Rivelle
Rivelle Consulting Services
Whittier, Calif.
Asher Harris, JD
Law Office of Asher Harris
New York, N.Y.
Phoenix Convention Center, Room 128
M-17
Hospital Liability Related to ED Triage, Crowding and Boarding
A higher incidence of adverse outcomes and associated liability occurs when healthcare workers are unable to promptly treat patients presenting to the hospital emergency department. This course will address both delays in patients receiving examination or treatment in the ED, and delays in access to the inpatient setting and services. The speaker will discuss issues related to triage, crowding, boarding, failure to follow hospital policy and procedure, handoffs between physicians, the role of mid-level providers, delay in evaluating EMS patients, and liability for patients who leave. This course will change the delivery of emergency services in your hospital and improve patient safety.
Objectives: Analyze malpractice cases involving ED triage, policies and procedures, and crowding and boarding. Recognize how delay of ED care leads to adverse outcomes and civil liability. Recommend changes in policies and practices to improve patient safety and decrease litigation.
Bob Bitterman, MD, JD, FACEP
Bitterman Health Law Consulting Group Inc.
Harbor Springs, Mich.
Phoenix Convention Center, Room 122
M-18
For your convenience this session is also offered on Tuesday from 4:15-5:15 PM
Dealing With a Rogue Physician
More healthcare risk managers are dealing with “rogue physician” issues in their organization. Whether the allegations involve over treatment, fraud and abuse, or a criminal act, healthcare risk managers have to manage complex and various regulatory, legal, insurance, financial and reputational issues associated with this exposure. This session will provide an overview of the types of exposures. It will explain "batch" insurance coverage, how to work with state and federal regulators, how to manage the onslaught of requests for information including e-discovery, and how to deal with the press.
Objectives: Understand different types of events that are gaining notoriety involving rogue physicians. Realize different areas of exposure for a healthcare organization involving rogue physicians. Consider elements of a claims and risk management program for incidents involving rogue physicians.
Linda Jones, MHA, CPCU
RCM&D Healthcare
Towson, Md.
Susan McDonald, RN, JD
Peninsula Regional Medical Center
Salisbury, Md.
Phoenix Convention Center, Room 132
M-19
For your convenience this session is also
offered on Tuesday from 11:00 AM - 12:00 PM
Doing Justice to Just Culture Implementation
They say it takes seven years to change a culture. Creating a “culture of safety” is no different. Yet, many health care institutions treat their Just Culture Implementation like it is any other process improvement project. This presentation will describe why the Just Culture is vital to a successful risk management program. It also will detail the journey taken by Barnes-Jewish Hospital in fostering the Just Culture. It will provide insights for institutions that are just starting to consider the Just Culture, as well as those who have already developed an implementation plan.
Objectives: Describe the benefits of fostering a Just Culture as they relate to managing your institution’s risk. Define the major tenets of a Just Culture. Create a Just Culture implantation plan for your facility.
Lisa Larson-Bunnell, JD, MHA, CPHRM
Barnes Jewish Hospital
St. Louis, Mo.
Phoenix Convention Center, Room 124
M-20
Legislative and Regulatory Update 2011
Several new and changed laws, at the state and federal level, affect healthcare risk managers. This course will help you identify and recognize circumstances and issues which impact healthcare risk management practice across the country.
Objectives: Better appreciate voluntary and regulatory initiatives which impact risk managers. Identify new directions and trends to improve your ability to plan and prepare for the future.
Daniel Groszkruger, JD, MPH, CPHRM, DFASHRM
Loma Linda University Medical
San Bernardino, Calif.
Paul Smith, JD, CPHRM, DFASHRM
Cabell Huntington Hospital
Huntington, Va.
Risk Financing
Phoenix Convention Center, Room 131
M-22
Financing Risk Initiatives: Finding the Buried Treasures
This interactive and fast-paced session will focus on successful strategies to find monetary support within your healthcare organization to support loss prevention, patient safety and error reduction initiatives. The panel will share first-hand experiences with strategic plan development, captive grant protocols and other creative methods of “find the buried treasure” to support risk initiatives. Sample methods, business plans and other key tools will be provided to the participants.
Objectives: Understand the importance of an HRM Strategic Plan with goals and objectives to support financing risk initiatives. Analyze proven practices at healthcare organizations to identify and secure financial support for loss prevention, patient safety and error reduction efforts. Review sample risk initiative financing “business plans” that have led to budget approval. Learn from healthcare organization case studies focused on securing funds for risk initiatives.
Bill McDonough, MPAH, ARM, FASHRM
Integro Insurance Brokers
Boston
Pamela Burger
Baystate Health System
Springfield, Mass
Charles Conklin
Temple University health System
Philadelphia
Diane Salter
Jefferson Health System
Wayne, PA
Phoenix Convention Center, Room 125
M-23
Navigating The Evolving Legal, Regulatory And Cyber Liability Landscapes For Health Care Organizations
The unique, complex and evolving landscape of Medicare/Medicaid government audits, cyber liability under HIPAA/HITECH and how mid-sized Health Care organizations may expect government enforcement efforts to affect them in the near term will be examined in depth (as well as Best Practices for mitigating risk) from the vantage points of outside attorney experts specializing in Regulatory and Data Breach/Privacy Liability for Health Care organizations, as well as a Chubb Health Care Product Manager who creates coverage solutions for Mid-Sized Health Care organizations to mitigate risk and exposure in this highly scrutinized market sector.
Objectives: Understand key developments in the evolving healthcare regulatory landscape. Learn best practices to prepare for the inevitable: current status of government Medicare/Medicaid audits (RACs, ZPICs). Learn what recent amendments to the Federal False Claims Act means to your clients. Help your healthcare client navigate the evolving HIPAA/HITECH cyber liability landscape. Learn best practices to mitigate heightened cyber liability exposure for healthcare organizations. Gain insurance solutions for the unique regulatory and cyber liability exposures that healthcare organizations currently face.
Kimberly B. Holmes, Esq., RPLU
Chubb Specialty Insurance
Simsbury, CT
Theodore J. Kobus III, Esq.
Baker & Hostetler LLP
New York, NY
Katherine M. Keefe, Esq.
Dilworth Paxson, LLP
Philadelphia, PA
Phoenix Convention Center, Room 128
M-24
Zero Preventable Harm: Thinking and Thinking in Teams
Ten years after publication of To Err is Human (the IOM report) experts are still debating the progress in eliminating preventable patient harm. Field data from 96 hospitals and 1,964 cases of serious patient harm during two years shows that 33.2 percent of the acts leading to harm are critical thinking breakdowns and 84.1 percent of the acts are preventable using non-technical skills for team thinking, implemented as part of safety culture. This program will explore how patient safety culture acts as a performance accelerator and makes the outcomes associated with protocol and technology better. This program also will show how several healthcare systems are using safety culture to improve quality outcomes and reduce serious events of patient harm by 48-91 percent in two years.
Objectives: Define reliability, and describe the role of system reliability in quality and patient safety. Describe, using Reason’s Swiss Cheese Effect, how human error and latent system weaknesses combine to cause loss events in healthcare. Describe, using Cook and Wood’s Sharp-End Model, how culture can shape behavior and prevent human error that contributes to loss events. Identify behaviors of people bundles, and describe the use of each behavior, for each of the three human error types in the Generic Error Modeling System.
Craig Clapper, PE, CMQ/OE
Healthcare Performance Improvement
Virginia Beach, Va.
Phoenix Convention Center, Room 126
M-25
Partnerships for Disclosure and Early Resolution: Risk Managers, Clinicians, Insurers
Obstacles to full disclosure of unanticipated medical events to patients persist, despite widespread acceptance that disclosure is both the right thing to do and what patients expect. Aligning the interests of the hospital, medical staff and patient poses a challenge. This presentation will feature one health system’s experience in partnering with independent physicians and a major professional liability carrier to implement a disclosure and early resolution program. This experience will be illustrated in video and discussed by a diverse panel consisting of a health system risk manager, an obstetrician and an insurance company representative.
Objectives: Discuss the rationale for and impact of disclosure and early resolution policies in healthcare organizations. Outline approaches to engaging physicians in a disclosure and early resolution program. Discuss steps taken to align objectives of health systems and medical liability insurance providers.
Jane Gale, BSN, JD, CPHRM
Ascension Health
St. Louis, Mo.
Lizabeth Brott
ProAssurance Companies
Okemos, Michigan
Karen Everitt, BSN, JD
ProAssurance Group
Birmingham, Ala.
John Edwards
St. Vincent’s Women and Children’s Hospital
Birmingham, Ala.
Phoenix Convention Center, Room 122
M-26
Children’s Chatter: Pediatric Liability Trends for Children’s Hospitals
Minor patients treated in children’s hospitals and other pediatric facilities pose distinct risks. This session will review national pediatric closed claim data from malpractice insurers for both hospital and physician claims. Special emphasis will be placed on the most common allegations, conditions, procedures and related indemnity. An attorney will review the unique practical issues associated with the defense of claims involving a major children’s hospital.
Objectives: Identify the most common causes of claims against children’s hospitals and pediatricians. Use the national claims data to filter your organization’s internal claim trends and improve quality initiatives. Use the claims defense experience of another pediatric facility to improve your facility’s experience.
Paul Greve Jr., JD, RPLU, FASHRM
Willis Health Care Practice
Ft. Wayne, Ind.
Robin Canowitz, JD
Nationwide Children’s Hospital
Columbus, Ohio
Phoenix Convention Center, Room 126
M-27
Risk Modeling: Data, Information and Action
One of the most exciting tasks for risk managers today is finding and leveraging opportunities through risk modeling. Risk modeling is the process of discovering patterns in data; its purpose is to transform data into actionable information to support the strategic decision-making process. This allows risk managers to create a baseline for the current program, identify opportunities for improvement, and predict future program performance. Session participants will learn the fundamentals of risk modeling, examine common cost drivers and strategies for addressing them, and explore the latest advancements in information technology needed to elevate their programs to a new level.
Objectives: Learn the fundamentals of risk modeling. Use a data method to reduce risk in their organization. Increase operational efficiencies and decrease the healthcare organization’s overall cost of risk.
Keith Higdon
Sedgwick CMS
Schaumburg, Ill.
Lynn Gmeiner
Sedgwick CMS
Troy, Mich.
Lisa Ramthun, RN, MSN, CPHRM
St. Joseph’s Health System
Orange, Calif.
Phoenix Convention Center, Room 131
M-28
Office Assessment Benchmarking
This session will discuss the importance of performing risk management assessments for physician office practices with a focus on benchmarking data to increase patient safety and improve patient care. Risk and practice managers will find benefits in measuring change by comparing benchmarking data from sequential office assessments using both internal and external peers.
Objectives: Use benchmarking data in nine specific areas to increase patient safety and improve patient care. Demonstrate how to apply benchmarking information to reduce risk and achieve peak performance. Identify emerging liability areas associated with the implementation of an EMR in the office setting.
Ann Burke, RN
Annemarie Provencher, RN
Coverys
Boston, Mass.
Phoenix Convention Center, Room 132
M-29
Responding To Data Breaches: From A to Z
Everyone these days is hooked into technology, whether it’s jump and external drives or Blackberries and iPhones. Has this technology really made our daily lives easier? We cannot turn on the television or open a newspaper without seeing a report about lost, stolen, misdirected or missing data. It seems like the cyber liability landscape changes every day. Nationally known technology/IP and HIPAA regulatory attorneys will provide different perspectives on what this means for healthcare organizations, and what needs to be done without hitting the panic button.
Objectives: Analyze and apply the different laws and regulations governing breach preparation and response. Consider the efforts and costs involved when responding to a breach. Recognize issues and utilize tools to protect against the regulatory fallout following a breach.
Katherine M. Keefe, Esq.
Dilworth Paxson LLP
Philadelphia, PA
Theodore J. Kobus III, Esq.
Baker & Hostetler LLP
New York, NY
Phoenix Convention Center, Room 129
M-30
Behavioral Health: How Safe is your Enterprise?
The rate of behavioral health patients treated and managed on non-behavioral health units is consistently rising because of the lack of appropriate settings and resources available. This session will focus on the enterprise risk management of behavioral health patients in acute care settings. The speaker will review high risk issues and present organizational mitigation strategies. She will discuss case studies and give participants a tool box for their personal use.
Objectives: Discuss the essentials of Behavioral Health Enterprise Risk Management. Describe the major behavioral health risks in the healthcare enterprise and enterprise risk strategies for behavioral health risk mitigation.
Monica Cooke, BSN, MA, RNC, CPHQ, CPHRM
Quality Plus Solutions LLC
Edgewater, Md.
Phoenix Convention Center, Room 125
M-31
For your convenience this session is also offered on Monday from 10:15-11:15 AM
RCA: A 21st Century Approach
Since it was adopted by the healthcare industry in the mid-80s, RCA methodology has not evolved appreciably. This session will provide an overview of how portal technology can be used to improve the RCA process and reduce the number of required meetings. It also will detail methods for improving participation, streamlining record-keeping and report generation, and allowing for remote participation of key non-employed team members and off-shift workers. The speakers will teach you how to safeguard sensitive information while allowing for on-demand access by appropriate individuals.
Objectives: Identify three barriers to participation in the RCA process by front line clinical staff. Understand how portal technology enhances collaboration. List five ways in which portal technology can improve the RCA process.
Grena Porto, RN, MS, ARM, CPHRM, DFASHRM
QRS Healthcare Consulting, LLC
Hockessin, Del.
Eric Stein
Proactive Performance Solutions
Newark, Del.
Phoenix Convention Center, Room 124
M-32
D&O Liability: 2011 and Beyond
This session will provide an understanding of the duties and emerging risks that D&Os of not-for-profit healthcare organizations face in the shifting healthcare landscape, and provide strategies on how to manage them and protect the organization. Particpants will review typical insuring agreements using situations, examples and case studies focusing on regulatory, antitrust and criminal exposures. The speaker will provide a checklist for purchasing a D&O.
Objectives: Articulate the primary responsibilities of a not-for-profit Board. Be conversant in the insurance converges available to transfer risk. Function as a resource when your organization is developing new delivery structures.
Sue Chimeleski, APRN, CPHRM, DFASHRM, JD
AWAC Services
Farmington, Conn
Phoenix Convention Center, Room 128